People Partner - 16 Month FTC

• Act as a trusted People Partner to Customer Services and Operations, Fraud and Payments, and Corporate Affairs
• Build strong relationships with frontline managers and senior leaders
• Identify people risks early and advocate for appropriate solutions
• Coach and support managers through performance management, absence and restructure processes
• Own employee relations cases end to end, including disciplinary and grievance investigations, performance improvement plans, redundancy and restructure processes, and complex absence management
• Provide commercially pragmatic employee relations advice while balancing legal compliance with practical outcomes
• Keep knowledge of UK employment law up to date
• Lead people projects from scoping through delivery with measurable outcomes
• Represent the People team in cross-functional forums and leadership conversations
• Use data and insight to influence decisions and guide leaders toward sound people outcomes
• Collaborate with the wider People team and stakeholders across the organisation

Requirements

• Substantial experience independently managing a wide range of employee relations cases end to end
• Experience handling complex disciplinary, grievance, absence and redundancy situations
• Track record of coaching and building confidence in managers at all levels
• Commercial mindset focused on outcomes for the business and its people
• Experience taking a people initiative from concept to completion
• Ability to manage own workload and deliver measurable outcomes
• Ability to build credible relationships across levels and functions
• Ability to influence effectively without direct authority
• Experience thriving in a fast-paced, commercially driven environment, ideally within tech, e-commerce or a similarly dynamic sector
• CIPD qualification (Level 5 or above) or equivalent experience would be helpful
• Exposure to organisational design or experience working alongside operational teams such as Customer Services may be beneficial
• Up-to-date knowledge of UK employment law

Core Competencies

Demonstrates expertise in managing employee relations cases, including disciplinary and grievance investigations, while providing commercially pragmatic advice aligned with UK employment law. Proven ability to influence decisions and build relationships across all levels, driving people initiatives from concept to measurable outcomes.

Highest-signal resume keywords

• Employee Relations Management
• UK Employment Law Knowledge
• Coaching and Development
• People Initiative Execution
• Relationship Building

ATS Optimization Keywords Hard Skills

• Employee Relations
• Disciplinary Investigations
• Grievance Management
• Absence Management
• Redundancy Processes
• Performance Improvement Plans
• Data Analysis
• Organisational Design

Soft Skills

• Influencing Without Authority
• Building Credible Relationships
• Coaching Managers
• Commercial Mindset

Certifications & Qualifications

• CIPD Qualification Level 5 or Above

Industry Keywords

• Customer Services
• Fraud and Payments
• Corporate Affairs
• Tech Sector
• E-commerce