People Experience Manager

About Us: At Dublin Simon Community, we're dedicated to making home a reality. We empower individuals to access and sustain housing through services like prevention, addiction treatment, emergency response, and targeted interventions, in collaboration with our partners.

If you share our values and want to make a difference, we'd love to hear from you. We're looking for client-focused, friendly, and adaptable individuals to join our team.

We prioritise best practices in HR, including staff training, communication, and involvement in decision-making, to create a supportive and effective work environment.

Job Purpose:

The People Experience Manager has an exciting opportunity to shape a positive, inclusive and engaging workplace where people feel supported to do their best work. Leading a responsive and people-centred People Experience Team, the role will empower and guide the team to strengthen the employee experience across every stage of the employment journey and help Dublin Simon Community attract, support and retain the people who deliver its vital services.

Working in partnership with managers, senior leaders and colleagues across the organisation, the postholder will lead a talented team, provide trusted People advice and turn strategy into practical improvements. From building manager capability and enhancing engagement to supporting effective people operations, governance and employee relations, this is a varied and influential role with the opportunity to make a meaningful difference while championing Dublin Simon Community's values of Community and Inclusion, Respect and Empowerment, Excellence and Innovation, and Accountability and Integrity.

Location: Dublin City

Working Hours: Monday to Friday - 37.5 hours

Core Job Requirements:

• Lead, motivate and develop the People Experience Team, setting priorities and ensuring timely, consistent and high-quality support.
• Support delivery of the People Strategy, workforce planning, organisational development and continuous improvement initiatives.
• Analyse People data and workforce trends to identify patterns, risks and opportunities, and develop practical recommendations to support decision-making and continuous improvement.
• Build trusted relationships with employees, managers, senior leaders and external stakeholders, representing the People Function professionally.

Employee Relations & Manager Support

• Act as the first point of escalation for employee relations cases within the People Experience Team, providing practical advice to the team and managers across disciplinary, grievance, performance, attendance, dignity at work and organisational change matters, and escalating specialist or high-risk cases as appropriate.
• Develop the People Experience Team's skills, knowledge and confidence in managing employee relations cases through coaching, mentoring, case reviews and shared learning, promoting consistent and sound case management.
• Build manager capability through induction, coaching, guidance, training and practical People resources.

Employee Experience & Lifecycle

• Oversee key employee lifecycle processes, including onboarding, probation, contractual changes, leave, flexible working and offboarding.
• Lead employee engagement, recognition, culture and wellbeing initiatives that strengthen inclusion and connection.
• Lead the planning and delivery of the annual social calendar, coordinating activities and events that encourage employee connection and participation.

People Operations, Systems & Governance

• Maintain effective governance of payroll inputs, pay and benefits administration, the People Experience budget and workforce records.
• Oversee the HR information system, workforce compliance, data integrity and accurate management reporting.
• Work collaboratively across functions and contribute to audits, governance reviews, risk management and improvement actions.

Policy, Compliance & Organisational Standards

• Develop and maintain practical People policies, procedures and toolkits that reflect employment legislation, good practice and organisational values.
• Oversee Right to Work, visa and employment permit compliance, ensuring appropriate checks, records and follow-up are completed in line with legal and organisational requirements.
• Promote confidentiality, data protection, equality, inclusion, psychological safety and fair treatment, and undertake other reasonable duties appropriate to the role.

Essential for the role:

• A recognised third-level qualification in Human Resource Management, Human Resource Development or a related discipline.
• At least four years' experience in a broad People or HR role, with practical exposure to employee relations and People operations.
• At least two years managing and developing a team.
• CIPD membership.
• Good working knowledge of Irish employment legislation, relevant Codes of Practice and contemporary People practice.
• Experience with People policies, payroll processes, HR systems, workforce compliance and employee lifecycle administration.
• Strong leadership, coaching and stakeholder management skills, with the credibility to influence at senior level.
• Excellent written, verbal, presentation and interpersonal communication skills.
• Strong analytical, project-management and organisational skills, with the ability to use People data, manage priorities and support sound decisions.
• Ability to work under pressure and respond quickly to changing priorities
• A clear, approachable and service focused communication style, together with sound judgement, discretion and a commitment to confidentiality.
• A coaching and mentoring mindset.
• High proficiency in Microsoft 365 applications and experience using an HR information system.

Shortlisting may take place while the vacancy is live, so you may be called for interview and/or the vacancy may be filled before the closing date.

Dublin Simon Community is an equal opportunities employer and encourage applications from all qualified individuals.

Human Resources Department5 Red Cow LaneSmithfieldDublinD07 PD37Ireland

Recruitment Office

Dublin Simon Community5 Red Cow LaneSmithfieldDublinIreland