People Experience Coordinator

Overview

Policy Expert - People Experience Coordinator

Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience. Having achieved rapid growth since being founded in 2011, we've won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK's No.1-rated home insurer by Review Centre since 2013.

Responsibilities

• Responding to queries regarding People related policies in the People Experience Team mailbox, escalating where required.
• Providing administrative support to the People Experience Team.
• Responsible for the new joiner and onboarding processes for the London office including:
  • Drafting Contracts of Employment.
  • Acting as a main point of contact from the point candidates receive an offer of employment.
  • Obtaining all relevant documentation to onboard colleagues compliantly, which includes conducting right to work, previous employment referencing and DBS Checks.
• Administer employee benefits including enrolments to Private Medical and Dental Insurance and owning our O2 event ticket perk.
• Processing internal moves, promotions, job changes, absences and other administration for Payroll.
• Creating letters and employee documents as well as filing general changes in personnel files.
• Processing and offboarding leavers, ensuring that all the leaver paperwork is correct and that the leaver receives the relevant documentation.
• Supporting colleagues with People XD Processes and providing training on functionality.
• Conducting regular audits, including checking we have the correct emergency contact details for colleagues, ensuring all outstanding forms are completed and there are no outstanding workflows.
• Supporting People Experience, Payroll and Finance with any internal and external audits relating to People Experience information.
• Organising and arranging the office events such as Lunch and Learns and the organisation of our key well-being events.
• Providing support for general colleagues' needs in the office and escalating any people issues to the People Experience Advisor.

• Assisting the Talent Acquisition team and liaising with new starters' needs and induction.
• Assisting with the creation of internal communications and updating the Intranet for People Experience.
• Supporting in ad-hoc activities for continuous improvement, processes, or procedures.

Qualifications

• Proven experience as an HR/People Team administrator or coordinator.
• Understanding of People processes, employment law and HR best practices.
• Familiarity with HR Software and exceptional IT skills specifically, MS Excel (pivot tables, formulas), Word and PowerPoint.
• Exceptional professional standards and ability to apply discretion and maintain confidentiality in dealings with all HR matters.
• Results focused with excellent organisational and time management skills.
• A collaborative team player with a 'can do' attitude, that is personable and flexible.
• Demonstrates a high degree of accuracy, attention to detail and problem solving.
• Uses judgement as to when to ask for help and guidance.

Benefits

• Part-time role (3 days per week), based in London with 1-2 days in the office.
• Company pension contributions up to 7%.
• Learning budget of £1,000 per year plus study leave (encouraged to use it).
• Enhance maternity & paternity.
• Travel season ticket loan.
• Access to a wide selection of London O2 events and use of a Private Lounge.
• Prayer room in office.

What We Stand for and Next Steps

We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual's skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment.

At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.

We aim to be in touch within 14 working days of your application - you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.

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