PCN Care Coordinator for Trinity Surgery (Part-time)

PCN Care Coordinator for Trinity Surgery (Part-time)

WisbechPrimary Care Network (PCN) is recruiting a CareCoordinatorfor Trinity Surgery to support patient care in the development of the Primary CareNetwork. This is a part-time role (20 hrs per week).

The appointed Care Coordinator will primarily be based at Trinity Surgery. On occasions, there may be a requirement to work at other sites within the PCN, namely Clarkson Surgery, North Brink Practice and Parson Drove Surgery.

Main duties of the job

The Care Coordinator role is a critical and an evolving post with overall responsibility to help patients access the right services first time and will include:

To provide a point of contact for patients and act as a focal point for communication between patients, doctors and other medical staff

To provide efficient, accurate administrative support for clinicians, patients and colleagues.

About us

The PCNhas a population of approximately 50,000 patients and comprises of 4 PracticesTrinity Surgery, North Brink Practice, Clarkson Surgery and Parson DroveSurgery. The post holder will work alongside clinicians and other staff at Trinity Surgery as part of a multi-disciplinary team.

Interview date: to be confirmed

Job responsibilities

Reception Duties

Respond to all queries and requests for assistance from patients andvisitors

Greet patients and direct them from reception into waiting areas

Ensure patients without appointments but in need of urgent consultationare seen according to surgery protocol

Explain practice arrangements and formal requirements to new patientsand those seeking temporary cover; ensure procedures are completed

Advise patients of relevant charges for private services, accept paymentand issue receipt for same

Enter on computer any requests for home visits and provide a computerprint-out

Ensure that any prescriptions requested urgently for the day are passedfor action to the repeat prescription clerk or other person as appropriate

Action requests for ambulance transport

Ensure all incoming and outgoing mail is directed appropriately

Ensure reception and waiting areas are kept neat and tidy

Take fees from patients, entering in receipt book and issuing receipts

Ensure sufficient forms and documents are available in Reception

Work safely at all times in accordance with practice policy

The performance of any other reasonable duties requested by the Doctors,Practice Manager, Reception Team Leader or PCN Manager

Operation of the Telephone System

Receive and make calls as required in accordance with surgery protocol

Divert calls and take messages in accordance with surgery protocol

Ensure the system is operational at the beginning of each day andswitched over to night service and answerphone operational at the end of theday

Management of Appointment System

Ensure total familiarity with all appointment systems in effectincluding regular and incidental variations

Ensure appropriate booking of appointments and recalls in line withpractice protocol

Signpost patients to appropriate providers following practice protocols

Monitor effectiveness of the system and report any problems orvariations required

Administration Duties

Follow practice protocols to actions tasks and emails as appropriate

Provide administration support to clinicians, patients and practicemanagement

Start and End of Day Procedures

Open up premises at the start of each day, switch off alarm system andmake all necessary preparations to receive patients

Follow End of Day procedures and ensure preparations for the nextworking day are complete

Secure premises at end of day, ensure building is totally secure,internal lights off and alarm system activated

Any responsibility identified duringthe course of the job. This is anevolving role, and the candidate must be flexible and adaptable.

Please do not delay in submitting your application, as we may close the application window earlier than 17 April 2026 if we have a high volume of suitable applications

Person Specification Other requirements

• Ability to travel and work across multiple sites with use of own car (business use included on insurance policy)
• Ability to work at other locations including home working if required
• Availability to work an 8.00am start time and 6.30pm finish time
• Willingness to work flexibly within the team to cover annual leave or sickness
• Ability to travel within the requirements of the role
• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
• Access to own transport insured for business use and ability to travel across the locality on a regular basis, including to visit people in their own homes
• Full driving licence with no restrictions and including business insurance cover

Skills, Knowledge and Abilities

• Ability to work with patients on a 1:1 basis
• Can organise and prioritise workload
• Knowledge of IT systems, including ability to use Word, emails and the internet
• Awareness of GDPR
• Excellent written and verbal skills
• Effective communication, inter-personal and organisational skills, face to face, in writing and over the telephone
• Ability to work effectively as part of a team or individually as required
• Able to manage and prioritise own workload
• Able to work accurately with excellent attention to detail
• Experience with SystmOne clinical system
• Awareness of Safeguarding Children and Adults

Experience

• Experience of working in a busy administration role, working with minimal supervision
• Experience of establishing work processes and procedures
• Experience of working within a secure and confidential environment
• Experience of working in a healthcare setting
• Experience of inputting accurate and timely data onto electronic systems

Qualifications

• Educated to GCSE standard or equivalent
• Good command of written English
• NVQ qualification level 3 or above in Business Administration or equivalent previous experience
• Demonstrable experience of team working
• Ability to withstand sensitive and potentially stressful situations
• A positive attitude and helpful nature

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.71 an hour£24,862 full-time equivalent per year / £13,254 pro-rata per year