Pcn Appeals Officer

• Full time
• £26.11 an hour

Job Purpose:

1. To assess and respond to representations, appeals, and other statutory correspondence which contest parking and traffic related Penalty Charge Notices (principally issued for violation of parking, bus lane, and moving traffic restrictions).
2. To take decisions on whether or not to uphold or cancel Penalty Charge Notices in accordance with council policy and all relevant legislative processes.
3. To assist in the management of the debt recovery processes, and provide a high standard of service to required quality and productivity standards.

Principal Accountabilities and Responsibilities:

1. To be highly proficient in the use of the standard word processing systems used to progress parking appeals, and continue to maintain that proficiency as and when new software packages are added.
2. To have a complete understanding of the relevant traffic and parking legislation, to consider appeals following 'representations' under that legislation, be responsible for deciding on whether the appeal is to be accepted or rejected, and send out appropriate decision letters.
3. Prepare appeal papers for submission to the Environment and Traffic Appeals service, and where necessary represent the Council at Appeal Court Hearings. Ensure that all appeals are dealt with within the time limits specified within the relevant legislation.
4. Prepare evidence for legal actions in the County Court
5. Administer the Debt Recovery process, including the administration of witness statements, the management of bailiffs and County Court hearings; ensuring that the debt is administered within legal constraints and according to policies and procedures.
6. Respond to enquiries, service requests and complaints from all sources, especially members of the public, and including: councillors; statutory and other bodies; and other Council departments/units; in an appropriate and professional manner within corporate timescales.
7. Record formal appeals, investigate and prepare case summaries for the ETA independent Parking Adjudicator.
8. Manage a databank of standard paragraphs to assist in responding to customers efficiently and consistently around frequent types of enquiry.
9. Respond to customer enquiries on the telephone and in writing, providing advice on parking and traffic enforcement issues.
10. Provide information and advice relating to the relevant traffic and parking legislation, the Council's Parking Strategy, the parking services contract, and on- and off-street parking facilities.
11. Assist in the procurement of the highest possible quality of service provision and work, and the monitoring of delivery.
12. Actively promote effective and professional liaison with other authorities, public bodies, other Council services and contractors, and to attend meetings on behalf of the team. Liaise with other council officers, the Police, Transport for London staff and other local authorities regarding parking and traffic appeals and other related matters.
13. Take an active and committed role in the general activities of the team, and actively promote the unit's activities whenever possible.
14. Undertake duties and projects as and when requested in order to ensure flexibility and efficiency is maintained within the scope of the duties.

1. Safeguarding is everyone's responsibility and all employees are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults.
2. Carry out duties with due regard to the Council's Customer Care, Equal Opportunities, Information Governance, Data Protection and Health and Safety policies and procedures.

1. Undertake any other duties commensurate with the general level of responsibility of this post.

SO1, in addition to the above:

1. To possess and keep up to date an expert knowledge of parking and traffic statutory processes, particularly in respect of processing representations and appeals.
2. To assist the management team in the supervision of the Notice Processing operation and deputise for the ETA Liaison Officer, Debt Recovery Officer and Quality Assurance Officer where required.
3. To participate in the delivery of training on policy, process or legislation to new and existing members of staff including officers at Sc6 and apprentices.
4. Assist in the development of new or temporary staff; and provide guidance, support and advice to Sc6 officers on parking and traffic enforcement issues

Knowledge and Qualifications:

• Possess an in-depth and current knowledge of all decriminalised parking and moving traffic legislative controls, and enforcement requirements & processes.

• Possess a high standard of numeracy, literacy and grammatical accuracy.

SO1, in addition to the above:

• A relevant qualification in parking Notice Processing: either WAMITAB Level 3 in Notice Processing, or City & Guilds Level 3 in Notice Processing. Required to qualify for the higher grade.

Experience:

• Previous experience of processing high volumes of correspondence.

• Experience of processing parking or traffic representations and appeals.

• Experience of meeting targets for both qualitative and quantitative performance.

SO1, in addition to the above:

• Significant experience in notice processing following the attainment of a relevant qualification

If you think this job role is for you, please send your CV to