Payroll Officer

We're looking for a Payroll Officer to join our People Services Centre, playing a vital role in delivering accurate, timely payroll for people across the National Trust. This role is central to ensuring pay is processed correctly, compliantly and with care, supporting colleagues and managers across the organisation and helping protect our reputation.

You'll bring specialist payroll knowledge and a strong customer focus, working in a complex, high volume environment where attention to detail and confidentiality are essential. This is a role where your expertise makes a real difference to people's experience of work at the Trust.

What it's like to work here

You'll be part of a collaborative People Services Centre, working closely with colleagues across payroll, HR, finance and related teams. We work as one team, sharing knowledge and supporting each other to deliver a dependable, high quality service.

Your contractual location will be our office in Swindon and there will be an expectation for you to attend the office regularly. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for % of your working week. This will be discussed in more detail at interview.

What you'll be doing

• Process and deliver multiple monthly payrolls, ensuring accuracy, timeliness and compliance with internal controls and external legislation.
• Respond to payroll queries, solve complex pay issues, and provide clear, professional advice to colleagues and stakeholders.
• Help prepare payrolls for authorisation and BACS submission, carry out user acceptance testing for system and legislative changes, and contribute to continuous improvement in payroll processes and reporting.
• Work with a wide range of teams, applying judgement, discretion and technical expertise to ensure payroll is delivered with confidence and care.

You can view the full role profile for this role in the attached document. You do not need to have all of the knowledge, skills and experience listed to apply; this is just to provide a full picture of what's possible in this role.

Who we're looking for

• Strong knowledge of payroll compliance and legislation.
• Ability to manually calculate payroll tasks - PAYE, SMP, SSP, overpayments.
• Excellent communication skills to deal effectively with diverse stakeholders.
• Delivery focused, time management oriented, and ability to meet critical deadlines.
• Experience using Oracle payroll or a similar application.

The package

• Substantial pension scheme of up to 10% basic salary.
• Free entry to National Trust places for you, a guest and your children (under 18).
• Season ticket loan.
• EV car lease scheme (for roles that meet the salary criteria).
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.