Patient Services Receptionist at Market Overton and Somerby Surgeries

Patient Services Receptionist at Market Overton and Somerby Surgeries

Join our friendly and dedicated team at Market Overton and Somerby Surgeries as a Patient Services Receptionist. This rewarding role places you at the heart of the Practice, supporting patients and colleagues while helping to deliver excellent healthcare services to our local community. We are looking for someone who is approachable, organised, and committed to providing outstanding customer service. In return, you will be part of a supportive team where your contribution is valued and where you can make a real difference every day.

Main duties of the job

As a Patient Services Receptionist, you will be the first point of contact for patients and visitors, providing a friendly, professional, and efficient service both in person and over the telephone. You will assist patients in accessing the appropriate healthcare professional or service, manage appointments and enquiries, and support the smooth day-to-day operation of the Practice. The role also includes handing out prescriptions, processing patient requests, providing administrative support to the wider practice team, and helping to ensure every patient receives a positive experience.

About us

Market Overton and Somerby Surgeries are friendly, patient-focused rural GP practices serving our local communities in Rutland and Leicestershire. We are proud of our dedicated and supportive team, who work collaboratively to deliver high-quality, compassionate care to our patients.

We foster a positive working environment where teamwork, professionalism, and respect are at the heart of everything we do. Staff are encouraged to develop their skills and contribute to the continued success of the practice. In return, we offer a rewarding role within a welcoming team, access to the NHS Pension Scheme, generous annual leave entitlement, and opportunities for training and professional development.

If you are looking to join a practice where your contribution is valued and where you can make a real difference to patients and the local community, we would be delighted to hear from you.

Job responsibilities

Reception:

Ensure an effective and efficientreception service is provided to patients and any other visitors to thePractice.

Deal with all general enquiries, explainprocedures and make new and follow-up appointments.

Using your own judgment andcommunication skills ensure that patients with no prior appointment but whoneed urgent consultation are seen in a logical and non-disruptive manner,signposting as appropriate.

Explain Practice arrangements and formalrequirements to new patients and those seeking temporary cover and ensureprocedures are completed.

Receive and make telephone calls asrequired. Divert calls and take messages, ensuring accuracy of detail andprompt appropriate delivery to intended recipient.

Advise patients of relevant charges for non-GeneralMedical Services, accept payment and issue receipts for same.

Action e-consults and other online formsof communication received from patients daily

Assist with reviewing and processinginformation received via the Practice dashboard.

Hand out medication and collectprescription charges from patients, ensuring they are recorded.

Assist with checking prescriptions forsignature/endorsements and sort for return to the Prescription PricingAuthority, as per standard operating procedure.

Open up premises at the start of the daywhen first to arrive, de-activate alarm and make all necessary preparations toreceive patients.

When last to leave at the end of theday, ensure that the building is totally secured, internal lights are off andthe alarm activated.

Undertake any other additional dutiesappropriate to the post as requested by the Partners or the Practice Manager.

Person Specification Qualifications

• GCSE Grade 4/C or above (or equivalent) in English and Mathematics.
• Good standard of general education.

Experience

• Competent IT skills, including use of Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to work effectively as part of a team and independently.
• Previous experience in a receptionist, customer service, or administrative role.
• Experience of working in a GP practice, NHS, or healthcare environment.
• Knowledge of SystmOne or other clinical systems.
• Understanding of patient confidentiality and data protection requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.