Patient Services Coordinator - Outpatients

About The Role

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Are you an experienced administrator with previous experience in healthcare patient services or data environment? Are you great at handling large volumes of sensitive data?

If you are looking to join an energetic and vibrant organisation that truly makes a difference to people's lives on a daily basis we would like to hear from you. We are looking for a Patient Service Coordinator to join our outpatients team at our Practice Plus Group Hospital, Rochdale.

Our focus at all times is on ensuring that our patients receive high quality treatment quickly, in clean and comfortable surroundings.

The role demands great attention to detail and the ability to resolve queries at the first opportunity.

What would it be like working for the Practice Plus Group? Please see the video below.

What you'll be doing

You'll support North West Ophthalmology at Practice Plus Group in meeting national 18-week Referral to Treatment (RTT) standards by analysing and validating patient pathways, monitoring internal processes, and working collaboratively with all departments to ensure patients progress smoothly and waiting time targets are consistently achieved.

Key responsibilities

• Develop a strong understanding of NHS RTT guidance and act as the first point of contact for pathway-related queries across all staff levels.
• Provide clear advice and support on RTT rules, pathway management, and best practice.
• Take on additional pathway-related tasks to improve RTT compliance, data capture, and accuracy.
• Investigate, resolve, and correct pathway data issues using electronic hospital information systems.
• Validate patient pathways in line with RTT rules and Practice Plus Group standards.
• Support operational teams in achieving high standards of pathway quality and completeness, escalating concerns where appropriate.
• Attend and contribute to relevant meetings, representing the Patient Pathway and Admin team.

What we'll look for in you

You will be an experienced Administrator ideally with experience within Healthcare. You'll be adept at using customer or patient databases and have experience handling large amounts of data. You'll be self motivated with an analytical approch to problem solving.

You can expect in return

• An extensive range of wellbeing and lifestyle benefits
• The support you need to grow in your role and continue your professional development
• An increase of annual leave with years of service

To apply for the role click on the link below. If you have any questions contact in our friendly resourcing team.

We will contact all shortlisted candidates but please note Practice Plus group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the UK.