Patient Services Coordinator - General - Admin

About us

KT Healthcare is a family owned private therapy company specialising in high quality Autism Diagnostic Services. Our work centres around building meaningful connections with patients and their families while delivering diagnostic assessments and reports of the highest clinical standard.

We work closely with GPs, NHS ICBs and clinicians to ensure every patient receives a seamless, supportive and well coordinated experience throughout their diagnostic journey.

As our service continues to grow, we are looking for a highly organised and compassionate Patient Services Coordinator to join our Autism Service Operations Team.

Role Overview

This is a varied, multi skilled operational role at the heart of our Autism Service. You will support all core operational functions-from managing referrals and handling enquiries, to coordinating appointments, processing reports, and supporting GP relations. You will rotate across different workstreams within the team, helping to ensure a resilient, flexible service and a consistently excellent patient experience.

Responsibilities

Service Coordination & Scheduling

• Managing clinician diaries to ensure optimal clinic capacity
• Coordinating patient pathways from referral through to assessment and reporting
• Resolving scheduling conflicts and delays proactively
• Processing referrals, risk screenings and appointment bookings efficiently

Patient Support & Communication

• Acting as a non clinical first point of contact for patients, families and referrers
• Handling enquiries with sensitivity, professionalism and empathy
• Maintaining accurate, up to date patient records
• Supporting the collection and escalation of patient feedback

Operational & Administrative Support

• Providing day to day administrative support across the Autism Service
• Supporting clinicians with scheduling, documentation and logistics
• Working collaboratively within a respectful, supportive team environment

Clinical Governance & Compliance

• Ensuring records meet CQC, Safeguarding, GDPR and internal governance standards
• Supporting audits, quality assurance and compliance tasks
• Reporting incidents accurately and promptly in line with policy

Systems, Data & Continuous Improvement

• Using systems such as Semble for patient management and scheduling
• Maintaining accurate databases and operational records
• Collating and processing data for performance reporting (waiting times, pathway metrics, outcomes)
• Identifying opportunities to improve workflows and patient experience

Qualifications & Attributes

• Highly organised with excellent attention to detail
• Confident managing schedules, systems and competing priorities
• A clear, compassionate and professional communicator
• Comfortable working across multiple operational functions
• Committed to safeguarding, confidentiality and service quality
• A collaborative team player who supports colleagues during busy periods
• Confident using Microsoft Office and digital scheduling systems
• Knowledgeable about GDPR, data protection and safeguarding responsibilities
• Previous experience in healthcare, clinical administration, patient coordination or a similar operational role would be highly beneficial

Benefits

• Competitive salary (dependent on experience)
• Generous annual leave entitlement - 28 days plus bank holidays (pro rata if part time)
• Festive days - a few days off around Christmas time
• Employee Assistance Programme - 24/7
• Company Sick Pay
• Contributory Pension scheme
• Ongoing training and development opportunities

Working Hours

Full time, permanent role based in the Chichester office - 9 am to 5 pm, Monday to Friday.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission of a Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Contact

Office 43 Chichester Enterprise Centre, Terminus Road, Chichester.