Patient Service Coordinator

Are you a personable and customer-focused individual looking to develop your career in a commercial setting? If so, this role may be perfect for you

A leading medical group is seeking a dedicated Patient Service Coordinator to join their professional and welcoming team in East Grinstead.

Due to the location, having your own transport is required.

• Welcome patients and provide an excellent first impression.
• Update and maintain accurate patient records and details.
• Coordinate patient flow between reception, technicians, and consultants.
• Support patients through consultations and decision-making with empathy and professionalism.
• Meet conversion rate of patient from consultation to surgery KPI.
• Follow up with pending patients and maintain accurate system records.
• Ensure the reception area is welcoming and professional.
• Handle patient queries and provide administrative support to consultants.
• Prepare and send correspondence to patients and medical professionals.

• Confident and professional telephone manner.
• Outgoing, confident, and adaptable with excellent problem-solving skills
• Exceptional written and verbal communication; proficient in Microsoft Office
• Strong interpersonal and organisational skills with a polite, professional approach
• Team player with individual accountability and a proactive attitude
• Willingness to learn, take responsibility, and perform under pressure

• Monday - Friday (37.5 hours)
• £25,000
• 25 days holiday
• Health care benefits