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Patient Service Coordinator

Posted 7 hours 49 minutes ago by Pertemps

Permanent
Full Time
Other
Sussex, East Grinstead, United Kingdom, RH191
Job Description

Are you a personable and customer-focused individual looking to develop your career in a commercial setting? If so, this role may be perfect for you

A leading medical group is seeking a dedicated Patient Service Coordinator to join their professional and welcoming team in East Grinstead.

Due to the location, having your own transport is required.

The Role:
  • Welcome patients and provide an excellent first impression.
  • Update and maintain accurate patient records and details.
  • Coordinate patient flow between reception, technicians, and consultants.
  • Support patients through consultations and decision-making with empathy and professionalism.
  • Meet conversion rate of patient from consultation to surgery KPI.
  • Follow up with pending patients and maintain accurate system records.
  • Ensure the reception area is welcoming and professional.
  • Handle patient queries and provide administrative support to consultants.
  • Prepare and send correspondence to patients and medical professionals.
The Person:
  • Confident and professional telephone manner.
  • Outgoing, confident, and adaptable with excellent problem-solving skills
  • Exceptional written and verbal communication; proficient in Microsoft Office
  • Strong interpersonal and organisational skills with a polite, professional approach
  • Team player with individual accountability and a proactive attitude
  • Willingness to learn, take responsibility, and perform under pressure
The Package:
  • Monday - Friday (37.5 hours)
  • £25,000
  • 25 days holiday
  • Health care benefits
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