Patient Service Advisor

Our patient services team is an instrumentalpart of our team. As a patient service advisor, you will be that first point ofcontact for our patients providing them with key assistance in a friendly andpositive manner. You will support our patients to access the care they requirewith the most appropriate clinician or service, following practice appointmentbooking procedures.

You will work as a flexiblemember of the team and report to the Patient Service Leads and Management Team.

A working knowledge of generalpractice or the NHS, SystmOne and Microsoft Applications would be desirable, howeveradditional training can be provided. Past experience of customer services is essential.

The position is suitable forsomeone who is able to work on their own initiative, problem solve effectively,be self-sufficient and manage their own workload effectively with minimalsupervision.

Main duties of the job

Supporting patients with booking, moving or cancellingappointments in-line with practice procedures

Dealing with general enquiries at the front desk or over thephone

Booking ambulances and making referrals to the districtnursing team as required

Signing in visitors to the practice

Supporting with opening and closing the premises up

Any additional duties that are appropriate to this role

About us

Castle Medical Group is located in the market town of Ashby de la Zouch with a patient population of 18,100.

We offer a wide range of services for our patients whether this be face to face, telephone, online or video. We pride ourselves on delivering good quality patient focused care.

Our practice premises have good modern facilities including a minor surgery suite and ample car parking.

The practice is well led with a friendly and supportive team. Our clinical team has a wide skill mix including 6 GP partners, salaried GPs, advanced nurse practitioners, paramedics, pharmacists, nurses, healthcare assistants, phlebotomist, first contact practitioner and mental health practitioner.

Our clinical team is supported by an extensive and experienced management, patient services and administration team.

We are a training practice, keen to share our knowledge and support our team to develop. Peer support is available.

We are an active member of our Primary Care Network working alongside our fellow practices.

Job responsibilities

• Effective and efficient reception service provided to patients and any other visitors to the practice
• Deal with all general enquiries and explain practice procedures
• Explain practice arrangements to new patients and those seeking temporary cover
• Receive and make telephone calls
• Transfer calls and take messages, ensuring accuracy of detail
• Book, amend or cancel appointments for patients in line with practice procedure
• Book ambulances and district nurse visits as required
• Inform patients of charges for private services and take payments
• Record information in patient records as required
• Undertaken administrative tasks e.g. registrations, prescriptions, scanning
• Sign in visitors to the practice
• Undertake opening and locking up tasks as required

Person Specification Experience

• Experience of working in or with Primary Care or the NHS
• Experience of using SystmOne and Microsoft Applications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.