Patient Safety Investigator

Here at Sandwell and West Birmingham NHS Trust we're committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it's the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.

Job overview

The Patient Safety Incident Response Framework (PSIRF) has now been implemented within Sandwell and West Birmingham Hospitals NHS Trust (SWBH) for two years and our Patient Safety Investigators play a key role in the continued embedding and development of our processes. We are looking to recruit an enthusiastic individual with a passion for improving the safety and experience of Our Patients, People and Population to join our team and help us continue to learn and improve.

As a Patient Safety Investigator within the Corporate Patient Safety Team, you will work closely with the Clinical Divisions to promote a culture of openness and learning from good practice and areas that may need some improvement. You will lead on a range of incident investigations looking at systems and processes using the SEIPS tools and support clinical staff to understand and use a range of learning tools including swarm huddles, After Action Review and Multidisciplinary Team reviews.

Supported by the Quality Improvement team you will be part of a team to recommend and implement improvements across the Trust, working across a wide range of teams. You will also engage with patients and their families to understand their perspective as part of your investigations, ensuring their experience is at the centre of all improvements made. We want someone to embody our Trust values of Ambition, Respect and Compassion whilst delivering our Strategy: Our Patients, Our People, Our Population.

Main duties of the job

You will be working closely with clinical divisions, across a wide range of specialties and clinical grades. You will need to be able to adapt your communication style to engage in discussion with team members, showing empathy and compassion during difficult conversations when things may have gone wrong. You will equally need to demonstrate these qualities when engaging with patients and families who may have been part of an incident.

In addition to excellent verbal communication, you will also need to demonstrate effective written/digital skills to provide appropriate assurance and updates regarding your areas of responsibility on a regular basis.

To be successful in this role, you need to have a natural curiosity and want to delve into systems and processes to understand how things may need to be improved, or how a process may be adapted to suit a different area of practice.

Analysis of data in various formats will be required in order to horizon scan and anticipate any issues before they are encountered, or recognise when an issue may be emerging.

There is also opportunity to create and deliver learning materials in various formats to your local areas, engage in research for patient benefit and support the development of policies.

Working for our organisation

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification for details on the main duties and responsibilities.

Person specification Qualifications

• Graduate level or equivalent experience within the NHS setting
• HSIB Level 2 Investigation completion (or willing to complete)
• SEIPS investigation training or willing to work towards
• Management Qualification

Experience

• Demonstrable experience of managing and completing investigations in the NHS acute setting.
• Experience of creating and delivering training packages
• Experience of contributing to quality improvement programmes
• Completion of SEIPS/PSI investigations

The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing "better, faster and safer care to the population of the Black Country and beyond".

To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:

Better protect elective / planned care service delivery across the system by organising on a 'hot and cold' arrangement

Consider the optimal use of resources through consolidation and specialisation, and

Seek to reduce unwarranted variance, level up / standardise care through a 'Networked Service Solution' approach across the four sites

Against this context, although this post is hosted by Sandwell & West Birmingham NHS Trust, there may be an expectation to work flexibly acrossthefour partner Trusts to better meet patient and service needs.

As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department by joining ourGreen Impact (opens in a new tab) programme.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Sally Arnold - Jones Job title Associate Director of Quality Governance Email address Telephone number Additional information

Dr. Stef Cormack