Patient Experience Investigator & Complaints Lead

A healthcare institution in Stoke-on-Trent seeks a Patient Experience Advisor to join their Formal Complaints Team. The ideal candidate will be responsible for advising complainants, training NHS staff, and conducting complex investigations into complaints. Candidates should possess a degree or equivalent experience and have a thorough knowledge of NHS complaints handling. The position offers a salary between £39,959 and £48,117 per annum, pro rata, and is subject to a Disclosure and Barring Service check.