Patient Experience & Complaints Facilitator

The NHS is seeking a Concerns and Complaints Facilitator based in Woolwich. The successful candidate will manage and respond to complaints for Lewisham and Greenwich NHS Trust, ensuring timely and empathetic resolutions. Responsibilities include handling communications and advocating for patients. Qualifications include GCSE in English and experience in a customer-facing role within the NHS. The salary range is £28,392 to £31,157 per annum plus HCA, reflecting a commitment to high-quality patient care.