Patient Experience Administrative Assistant (LW)

Overview

An exciting opportunity has arisen for a well organised and positive individual to join our busy Patient Experience Team. The Patient Experience Team provide a person-centred approach to responding to all types of patient feedback, including complaints.

Responsibilities

• Provide a person-centred approach to responding to patient feedback, including complaints.
• Support the Patient Experience Administrator in ensuring that all patient feedback is dealt with effectively, efficiently and with care and compassion.
• Liaise with the public and a wide range of staff, processing complex information accurately.

Qualifications and experience

• Experience of working in an administrative capacity with excellent communication skills.
• Ability to process complex information.
• Experience liaising with the public and a wide range of staff.
• Working knowledge of the DATIX system would be advantageous.

Working arrangements and requirements

• Existing permanent employees must discuss this opportunity with their substantive line manager before applying.
• Secondment policies apply; external applicants with continuous NHS service must have a secondment agreement from their existing board to apply.
• As from 1/4/26, the Agenda for Change full-time working week will reduce from 37 to 36 hours per week; part-time hours will be reduced pro-rata, with a corresponding increase in hourly rate.
• PVG Scheme membership is a requirement prior to appointment.
• Right to work in the United Kingdom must be demonstrated; pre-employment checks will verify entitlement to work in the UK.
• Pre-employment checks may include evidence of visa status; refer to GOV.UK for routes of permission.
• It is essential to confirm right to work or sponsor eligibility before submitting the application.
• Salary is pro rata for part-time hours.
• Flexible working and family-friendly policies are offered; reasonable adjustments are available for disabled candidates and those with long-term conditions or who are neurodivergent.

How to apply and enquiries

For informal enquiries please contact Wilma Burt on .

Equality, diversity and inclusion

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. NHS Scotland welcomes applications from all sections of society.

AI policy

AI tools like ChatGPT or Copilot can be great for planning and preparing your application-but your answers must be your own.