Patient Engagement Lead

About The Role

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+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for a Patient Engagement Lead to join our team at HMP The Mount, a categoryC men's prison located on the outskirts of Bovingdon village in Hertfordshire, England.

Hours

The site currently offers Monday - Friday; 7:45am - 4:45pm (some weekends included).

Salary

This position is full-time, you'll receive an annual salary up to £29,723 per annum- depending on experience.

How will we support you?

• Bespoke induction, including our Introducing Health in Justice training course
• Competency framework
• Regional and national career development opportunities
• Our bespoke Learning Management System to address your learning needs
• Support from the wider team

Candidates are required to have a legal right to work in the UK on a permanent basis and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

What you'll be doing

As a Patient Engagement Lead, your responsibilities will vary. You will

• As the Patient Engagement Lead, you'll be responsible for the improvement and stability of patient engagement activities and patient satisfaction through effective service user engagement and peer led forums, the planning and delivery of projects/programmes in line with patients' needs and priorities, involving patients (where possible) in project and training delivery.
• You'll act as a point of contact and respond to patient engagement enquiries from staff, external partners and patients. Additionally, within this role, you will be responsible for the oversight and management of the health champion peer support model, including the delivery of Health Champion training across the region.
• You'll ensure statutory and organisational requirements are met, that patient engagement activities are conducted frequently across all sites with timely evaluations and feedback/recommendations are communicated with patients, staff and external partners where necessary.

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.

It doesn't stop there we also offer:

• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• 24/7 employee assistance helpline and financial assistance when you need it

What we'll look for in you

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We're the UK's leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Core values

• We treat patients and each other as we would like to be treated.
• We act with integrity.
• We embrace diversity.
• We strive to do things better together.

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for fair and inclusive healthcare access to all.

Qualifications required

• NVQ level 2/3 or equivalent in Health and Social Care; a non judgmental and compassionate approach.
• You will hold GCSE grades C/4 or above in both English and Maths with experience of working as a peer representative in a criminal justice setting.
• Excellent communication skills.
• You will be required to have face to face engagement with patients as well as group facilitation/note taking when necessary.

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you're looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.