Patient Care Advisor - Receptionist

Overview

Are you a friendly, organised, and compassionate individual looking to be the welcoming face of a busy and supportive healthcare team? We are seeking a Receptionist / Patient Care Advisor to join our practice and play a vital role in ensuring that every patient receives the highest standard of care and service.

Job summary

As a key member of our reception team, you will:

• Greet, assist, and direct patients courteously and efficiently whether in person or over the phone.
• Help patients access the right healthcare professionals and services promptly.
• Provide general administrative support to the practice team to ensure smooth day-to-day operations.
• Participate in a rota covering the switchboard, front desk, scanning, and filing duties.
• Occasionally cover shifts during staff holidays or sickness, including some evenings and weekend sessions.

Main duties of the job

Reception & Front Desk

• Welcome patients and visitors in a professional, approachable manner
• Handle appointment bookings, repeat prescriptions, and home visit requests

Administrative Support

• Manage incoming and outgoing communications, scanning, filing, and data entry
• Process online requests through systmconnect, and clinical tasks using SystmOne

Communication

• Provide clear, effective communication with patients, carers, and clinical staff
• Maintain confidentiality and sensitivity at all times

Operational Duties

• Assist with opening/closing the premises and ensuring adherence to security protocols
• Keep clinical rooms tidy

About us

Why Join Us?

• Be part of a supportive and friendly team that values each member's contribution
• Make a meaningful impact on the lives of our patients every day
• Gain experience in a dynamic healthcare environment with potential for growth

Job description Job responsibilities

Are you a friendly, organised, and compassionate individual looking to be the welcoming face of a busy and supportive healthcare team? We are seeking a Patient Care Advisor to join our practice and play a vital role in ensuring that every patient receives the highest standard of care and service.

As a key member of our reception team, you will:

• Greet, assist, and direct patients courteously and efficiently whether in person or over the phone.
• Help patients access the right healthcare professionals and services promptly.
• Provide general administrative support to the practice team to ensure smooth day-to-day operations.
• Participate in a rota covering the switchboard, front desk, scanning, and filing duties.
• Occasionally cover shifts during staff holidays or sickness, including some evenings and weekend sessions.

Key Responsibilities

Reception and Front Desk

• Welcome patients and visitors in a professional, approachable manner
• Handle appointment bookings, repeat prescriptions, and home visit requests

Administrative Support

• Manage incoming and outgoing communications, scanning, filing, and data entry
• Process online requests through systmconnect, and clinical tasks using SystmOne

Communication

• Provide clear, effective communication with patients, carers, and clinical staff
• Maintain confidentiality and sensitivity at all times

Operational Duties

• Assist with opening/closing the premises and ensuring adherence to security protocols
• Keep clinical rooms tidy

What Were Looking For

• Excellent communication and interpersonal skills
• Strong IT skills and comfort with using a computerised clinical system
• Ability to remain calm, organised, and proactive in a fast-paced environment
• Flexibility to adapt to changing needs and cover shifts when required
• Respect for confidentiality, equality, diversity, and professional conduct

Training & Development

• We offer full induction and ongoing training to help you succeed, including:
• Annual performance reviews
• Support for professional development
• Opportunities to participate in audits and service improvements

Why Join Us?

• Be part of a supportive and friendly team that values each member's contribution
• Make a meaningful impact on the lives of our patients every day
• Gain experience in a dynamic healthcare environment with potential for growth

Person Specification Experience Essential

• IT literacy: Proficient with Microsoft Office (Word, Outlook, Excel)
• Verbal communication: Clear, polite, and effective communicator with a friendly and professional telephone manner
• Written communication: Able to take messages accurately, write concise notes, and handle correspondence
• Interpersonal skills: Ability to communicate sensitively and respectfully with patients, staff, and external contacts

Desirable

• NVQ Level 2/3 in Customer Service or Business Administration
• First Aid or Basic Life Support certification
• Experience working in an NHS/primary care setting
• Familiarity with NHS appointment protocols and medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer details

St Peter's Medical Centre

Oxford Street

Brighton

BN1 4LA

United Kingdom

Employer's website