Patient Care Advisor - Receptionist

Job Summary

Are you a friendly, organised, and compassionateindividual looking to be the welcoming face of a busy and supportive healthcareteam? We are seeking a Receptionist / Patient Care Advisor to join our practice and play a vital role in ensuring that every patient receives the highest standard of care and service.

As a key member of our reception team, you will:

• Greet, assist, and direct patients courteously and efficiently whether in person or over the phone.
• Help patients access the right healthcare professionals and services promptly.
• Provide general administrative support to the practice team to ensure smooth day-to-day operations.
• Participate in a rota covering the switchboard, front desk, scanning, and filing duties.
• Occasionally cover shifts during staff holidays or sickness, including some evenings and weekend sessions.

Key Responsibilities

• Reception & Front Desk: Welcome patients and visitors in a professional, approachable manner; handle appointment bookings, repeat prescriptions, and home visit requests.
• Administrative Support: Manage incoming and outgoing communications, scanning, filing, and data entry; process online requests through systmconnect, and clinical tasks using SystmOne.
• Communication: Provide clear, effective communication with patients, carers, and clinical staff; maintain confidentiality and sensitivity at all times.
• Operational Duties: Assist with opening/closing the premises and ensuring adherence to security protocols; keep clinical rooms tidy.

Qualifications

• Excellent communication and interpersonal skills.
• Strong IT skills and comfort with using a computerised clinical system.
• Ability to remain calm, organised, and proactive in a fast-paced environment.
• Flexibility to adapt to changing needs and cover shifts when required.
• Respect for confidentiality, equality, diversity, and professional conduct.

Experience Essential

• IT literacy: Proficient with Microsoft Office (Word, Outlook, Excel).
• Verbal communication: Clear, polite, and effective communicator with a friendly and professional telephone manner.
• Written communication: Able to take messages accurately, write concise notes, and handle correspondence.
• Interpersonal skills: Ability to communicate sensitively and respectfully with patients, staff, and external contacts.

Desirable

• NVQ Level 2/3 in Customer Service or Business Administration.
• First Aid or Basic Life Support certification.
• Experience working in an NHS/primary care setting.
• Familiarity with NHS appointment protocols and medical terminology.

Training & Development

• Full induction and ongoing training.
• Annual performance reviews.
• Support for professional development.
• Opportunities to participate in audits and service improvements.

Employer Details

St Peter's Medical Centre

Address: Oxford Street, Brighton, BN1 4LA

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