Patient Care Administrator

• This is a full-time, on-site role based in North West London (NW4 4DJ). You must be able to work in the office 5 days per week.
• We are unable to offer visa sponsorship for this role. Please only apply if you have the right to work in the UK.
• Please include your secondary and sixth form/college education in your CV.

Psymplicity is a fast-growing provider of online mental health services, supporting individuals across the UK. We are looking for a capable, highly organised and professional individual to join our team as a Patient Care Administrator. This is not a routine administrative role. You will be working at the centre of our operations, managing a high volume of communication, resolving issues in real time, and ensuring patients receive a consistently high standard of service. The role is well suited to graduates from a range of academic backgrounds who are looking to build experience in a fast-paced, high-responsibility environment.

• Managing incoming calls and emails from patients and professionals in a clear, professional manner
• Coordinating and scheduling appointments across multiple clinicians
• Responding to patient queries relating to prescriptions, appointments and clinical correspondence
• Processing prescriptions and ensuring accurate documentation
• Handling sensitive and confidential information with discretion
• Resolving issues and complaints efficiently and thoughtfully
• Supporting internal projects to improve systems, processes and patient experience
• Collecting and reviewing patient feedback to support service improvements
• You will often be managing multiple tasks simultaneously and will need to prioritise effectively while maintaining accuracy and attention to detail.

Strong candidates will demonstrate:

• A strong academic background (degree-level education preferred)
• Excellent written and verbal communication skills
• High levels of organisation and attention to detail
• The ability to think clearly and solve problems independently
• Confidence handling a high volume of work in a fast-paced environment
• A professional, reliable and proactive approach

This role is suitable for candidates from a wide range of disciplines (e.g. humanities, sciences, psychology, business), provided you are comfortable working in a structured, operational environment.

• Able to work on-site in NW4, 5 days per week
• Full right to work in the UK (no sponsorship available)
• Comfortable using and learning technology (Microsoft Office, CRM systems, etc.)
• Able to manage multiple priorities and maintain accuracy under pressure

• Experience in a client-facing, administrative or operational role
• Experience working in a fast-paced environment

• £30,000 salary
• 25 days annual leave + bank holidays
• Structured training and ongoing development
• Opportunities for progression within a growing company
• A supportive, high-performing team environment
• Regular feedback and supervision
• On-site parking (if required)