Patient Administrator

Patient Administrator - Droitwich Hospital

The Droitwich Spa Hospital is part of Circle Health Group, a leading provider of independent healthcare. This is a full time role of 37.5 hours per week, requiring flexible shift coverage.

Duties and Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure that Circle Health Group best practice process maps are followed to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Deal with all patient queries efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of the Health and Safety at Work Act, implementing appropriate measures for patients, relatives, visitors, hospital staff and contractors.
• Complete all relevant mandatory training.

Qualifications

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
• Proficiency in PC use, including software and systems.
• Basic financial awareness.
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Competitive starting salary of £24,947 per year.

Benefits include:

• 25 days holiday per year + bank holidays, increasing to 30 days with service.
• Private Pension Scheme.
• Private Healthcare Scheme for treatment at our hospitals, covering pre existing medical conditions.
• Family friendly policies, including enhanced maternity, paternity and adoption pay.
• Non contributory life insurance.
• Staff engagement hub with discounts, rewards and voluntary benefits.
• Access to wellbeing resources, tools and services.
• Employee recognition programmes.
• Industry leading training and development opportunities.

For more information on Circle Health Group's philosophy, visit