Patient Administrator

We are looking for a Patient Administrator to join our friendly Endoscopy team in our new CDC in Bristol, Patchway. This is an exciting opportunity to work in a dynamic healthcare environment where you will play a vital role in ensuring patients receive a seamless, professional, and compassionate experience from arrival through to discharge.

Job Responsibilities

• Welcoming patients and providing a professional, friendly experience from arrival through to departure.
• Managing telephone and face to face enquiries, ensuring queries are handled efficiently and appropriately.
• Booking and managing appointments in line with clinical priorities and service requirements.
• Processing patient payments, invoices, and maintaining accurate patient records.
• Supporting the smooth running of the service through administrative tasks, including report distribution and month end activities.

Qualifications

• Experience in an administration, customer service, or patient facing role.
• Excellent communication and interpersonal skills with a patient focused approach.
• Strong organisational skills and the ability to manage multiple priorities in a busy environment.
• Confidence using Microsoft Office and other IT systems.
• Ability to work independently while contributing positively to a collaborative team.

Hours: Full Time, 37.5 hours per week (4 days per week) Shift Pattern: Between 8:00am and 6:00pm, Monday to Sunday.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.