Patient Administrator - Part Time

Job - Patient Administrator

Location: Wansbeck

Hours: Monday Sunday, 24 hours per week.

InHealth sees more than 5 million patients each year. As a Patient Administrator at our Wansbeck site you will provide high quality administrative and secretarial service, support colleagues, and ensure patients feel informed throughout their healthcare journey.

Responsibilities

• Welcoming patients in a professional, courteous manner and coordinating their arrival through to departure.
• Dealing with telephone and direct enquiries promptly and effectively, ensuring information provision and appropriate prioritisation of queries.
• Booking clinically validated appointments on the internal system.
• Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day.
• Tracking and distributing imaging data and reports as required.
• Utilising relevant IT systems to support a high quality imaging service.
• Assisting with monthly reports.
• Complying with ISO standards and protecting confidentiality.
• Reporting any incidents, feedback or complaints effectively.
• Maintaining patient and customer focus as central to the commercial success of the business.

Qualifications and Skills

• Flexibility in working patterns to fulfil site requirements.
• Proficient understanding of IT packages and administration tasks.
• Ability to prioritise tasks while maintaining accuracy and attention to detail.
• Effective communication skills, both on the phone and face to face.
• Strong understanding of confidentiality and data protection.
• Supportive, trustworthy and reliable approach to work.
• Empathetic and caring approach.

Experience

• Working in a fast paced administrative role.
• Experience in a patient or customer facing environment.
• Knowledge and experience using Microsoft and other IT packages.
• Quick learning of new systems.
• Working independently and as part of a wider team.

Additional Information

May be required to cover shifts at Hexham or North Tyneside, requiring access to a car.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous convictions.