Patient Administration Lead

Patient Administration Lead
Goring Hall Hospital
37.5 Hours & Permanent
Salary Up to £28,000.00 per year (depending on level of experience, training and qualification)

Goring Hall Hospital in West Sussex is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administration Lead to join their team of staff in the Administration department.

This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties of this role include:

• Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are consistently met.
• Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.
• Act as the key point of contact for operational queries and escalated issues where required.
• Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments.
• Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.
• Support improvements to the patient journey by streamlining administration processes and removing delays or inefficiencies.

Applicants should meet the following criteria:

• Experience in a healthcare administration or patient services role.
• Strong leadership, team coordination, or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and patient management systems.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Management Bonus Scheme For M4 and Above Only
• Private Healthcare Scheme for treatment at our hospitals, covering pre existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities