Patient Access Manager

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Employer University Hospitals Sussex NHS Foundation Trust Employer type NHS Site Royal Sussex County Hospital Town Brighton Salary £38,682 - £46,580 Per annum Salary period Yearly Closing 03/12/:59

At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Our hard-working, talented and dedicated people work together towards a common goal - to deliver Excellent Care Everywhere for our patients, our people and our communities. Whatever your role here at UHSussex you will play a part in driving us forwards and in improving the lives of patients across Sussex.

At UHSussex, diversity is our strength, and we want you to feel included to help us deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

We value compassion, inclusion and respect as our core values . We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research , we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

As part of our commitment to access for all, please see the different ways you can access the application form:

We look forward to receiving your application and the start of your journey with UHSussex.

Job overview An exciting opportunity has arisen for a Band 6 Patient Access Manager to work closely with the Gastroenterology/Endoscopy Service within the Surgery Division.

Ideally for this post you will have experience in the management of patient pathways and validation for both Cancer and RTT.

Excellent experience working with clinical teams to deliver a service,

You will also have experience in line managing staff.

A proven track record of experience in Outpatient and Theatre planning.

You will need to be a flexible team player, able to re prioritise yours and your team's workload at short notice to support services facing constantly changing priorities.

Main duties of the job This role will provide Operational assistance to the Operational Manager for the Surgery. Assisting in the the day to day management of the Gastroenterology/Endoscopy Service at University Hospitals Sussex NHS Foundation Trust.

They will provide management support to the service in the delivery of elective and outpatient lists and ensuring the Trust meets national and local targets

The post holder will also contribute and support the Operational Managers with any administrative or business planning requirements within the Surgery Division.

Working for our organisation At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

Detailed job description and main responsibilities Role Summary

This role is a key member of the Department's management team, working towards the achievement of key patient access targets for the Directorate. Work will include:

• Ensuring the flow of patients into available clinics and theatre slots by setting up accurate templates.
• Managing outpatient and inpatient waiting lists (both RTT and non RTT patients) on behalf of the Directorate Managers, avoiding backlog through proactive management and opening of clinic and theatre list availability.
• Dealing with peaks in activity, by managing the allocation of extra capacity clinics.
• The early identification of capacity issues affecting performance of 18 weeks, 2 week wait and other referral to treatment standards.
• Ensuring the ratio of new and follow up clinic slots is appropriate to meet demand.
• Being the main conveyor of information between the Directorate and the booking hub, with an overarching aim to facilitate the smooth management of our patient groups, depending on their waiting times and care pathways.
• Working closely with the validation team, the relevant booking colleagues and clinicians to ensure all data entries on PAS correctly reflect the patient's RTT status data accuracy within their Directorate(s).
• Working with clinical teams to ensure they fully understand the requirements of the Patient Access Policy, ensuring adherence across their areas of responsibility.
• Inform the development and implementation of service improvement policies, strategies and procedures which may impact upon a range of services, to ensure that the Trust meets its statutory obligations and NHS targets with respect to the service area.
• Work closely with clinicians, nurses and all clinical staff to ensure that patients are actively managed through their pathways.
• Responsible for the management of the patient's pathway from triage, first outpatient appointment, through diagnostics, treatment planning and treatment, highlighting potential delays in the pathways to both Directorate Manager and Head of Booking & Clinical Administration Services, ensuring that all patients who are not on 18 week pathways also receive timely care and treatment.
• Responsible for checking and reporting on Consultant's triaging of new referrals to ensure that the service meets the 48 hour target, ensuring that the coding proforma's are current and up to date.
• Responsible for the identification of extra capacity slots required by each Service, to meet national targets with identification of the correct staffing and skill mix required to treat the patient lists.
• Responsible for the knowledge management of the PTL on behalf of the Directorate.
• Being fully updated and aware of patient demand exceeding or diminishing in relation to current capacity and communication of the position to the Directorate Management Team.
• Responsible for the review of the outpatient, inpatient and day case waiting lists and the continuous monitoring of all patient pathways, both patients on 18 week pathways and those awaiting planned care or who require regular follow up monitoring and review. This includes identifying blockages, bottlenecks in service delivery, a worsening treatment position and risk to patient from inadequate timescales to clinic availability.
• Ensuring adherence to Trust policies and procedures, in particular the Patient Access Policy. To recommend systems and processes which improve compliance tothe policy.
• Minimising clinic cancellations by ensuring a 6 week look forward of consultant availability is tracked to the clinic templates available, therefore avoiding late cancellations and where possible, arranging alternative availability.

Person specification Essential/Desirable

• Previous management and change management experience within the NHS
• Knowledge of access policy and RTT pathways
• Five GCSE's including Maths and English (or equivalent)
• Experience of teambuilding and effective working relationships
• Ability to communicate complex, contentious and sensitive information
• Leadership/Management Qualification
• Ability to present complex data

Equality, Diversity and Inclusion

• Evidence of having championed diversity in previous roles (as appropriate to role)
• Evidence of having undertaken own development to improve understanding of equalities issues

Important information for applicants:

A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations-elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.

Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
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