Pathway Coordinator

Hours of Work: Part-time, 26 Hours per Week

Pathway Coordinators are an integral part of the Outpatient team, looking after patients from the point of referral to discharge, ensuring the process is both efficient and effective.

Location: Outpatients department at Dorking Community Hospital.

Responsibilities

• Prepare clinic appointments for clinicians across all specialties, including expected appointments, routine results, pathology results for filing and patient queries.
• Review new patient referrals, picking out pre completed investigations and adding them to the electronic record.
• For follow up appointments, review prior clinic letters and referrals, ensuring investigations have been completed and results are available.
• Process post clinic folder documentation, distributing and actioning contents as required.
• Manage the shared "Pathways" email box and shared tasks on the patient record system, action them in a timely manner.
• Communicate and send results of in house diagnostic tests to the patient's GP within specified timeframes.
• For external results, review, add to the record, and take necessary follow up actions, removing patients from wait lists and booking follow up appointments.
• Act immediately on urgent findings, following established processes to inform clinicians and progress patient care.
• Chase reports, results and other documentation from GPs, hospitals and third party providers, working proactively and independently to achieve required outcomes.
• Track patient pathways from referral to discharge, highlighting and resolving queries as encountered.
• Maintain excellent working relationships with colleagues, consultants and external providers.
• Maintain accurate patient records, updating wait lists, tasks, delivery/read receipts and adding results and notes.
• Manage multiple tasks, prioritising own workload and working with the team to meet target timeframes.
• Undertake any other reasonable duties and mandatory training as required.

Skills & Qualifications

• Excellent attention to detail and organisational skills.
• Strong communication skills with a diverse range of people.
• Ability to prioritise tasks and exercise good judgement.
• Self motivated, proactive team player with good interpersonal skills.
• Proven problem solving experience.
• Experience in a patient / customer focused role.
• Knowledge of IT systems and data protection in a healthcare environment.
• Understanding of medical terminology; experience working in a fast paced environment.
• Minimum good standard of education, numeracy and written/spoken English.
• Experience with NHS databases such as SystmOne (preferred).

Benefits

• Membership of the NHS pension scheme
• 27 days annual leave plus bank holidays, increasing with length of service
• Access to an Employee Assistance Program
• Opportunities for training, development and career progression
• Some sites offer free on site parking (subject to availability)
• Regular staff satisfaction surveys as part of our commitment to well being

Equality, Diversity & Inclusion

DHC actively encourages and promotes diversity, ensures all voices are heard and included and is committed to equal opportunities for all.

Disclosure and Barring Service Check

This post requires a Disclosure and Barring Service check in accordance with the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Salary

£26,715 per annum (FTE)