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Pathology Support Worker Training Officer
Posted 1 day 7 hours ago by University Hospitals Sussex NHS Foundation Trust
Permanent
Full Time
Training Jobs
Sussex, Brighton, United Kingdom, BN1 1
Job Description
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Band 3 Main area Pathology Support Services Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Contracted hours: Mon - Sun between 08:00-20:00. Core routine hours: Mon - Fri 09:00-17:30) Job ref 470-NOV25
Employer University Hospitals Sussex NHS Foundation Trust Employer type NHS Site Royal Sussex County Hospital Town Brighton and Hove, Salary £24,937 - £26,598 per annum Salary period Yearly Closing 09/12/:59
At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard working, talented and dedicated people work together towards a common goal - to deliver Excellent Care Everywhere for our patients, our people and our communities. Whatever your role here at UHSussex you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
We value compassion, inclusion and respect as our core values. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
As part of our commitment to access for all, please see the different ways you can access the application form:
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview The post involves the training and developing of any new recruit either in Pathology Reception or in Blood Science. The training will include demonstrating sample sorting and handling, data entry and communication of Pathology reports. You will need to ensure that new post holders are able to have a good telephone manner and customer skills, excellent communication skills, clear and legible handwriting, be able to perform data entry consistently and have a good understanding of medical terminology and biomedical investigation.
Main duties of the job Please see full job description below or on the job description attached to this vacancy. For further information contact the Pathology Support Services Management Team.
Working for our organisation At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Detailed job description and main responsibilities Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
Scientific & analytical o To receive, sort and process a substantial quantity of clinical samples, identifying and resolving problems such as leaking samples, labelling errors, missing information etc.
o To perform substantial amounts of accurate data input on computers for prolonged periods of time of patient information and investigations requested by hospital clinical staff and GPs
o To maintain attention to accuracy at all times during data input and labelling of samples.
o Follows standard operating procedures (SOP) at all times
o Understands analytical work that is going to be undertaken
o Ensure trainees understand the above skills
Communication o Maintains awareness of changes and developments in the section and other departments within Pathology.
o To act as the first point of contact for all of pathology, dealing with a wide range of enquiries maintaining confidentiality. This includes communication with outside sources with information of a sensitive nature either in person or over the telephone. To inform appropriate staff that people have arrived.
o Participates in the staff questionnaire. Feeds comments up through the management system.
o Communicates with patients and staff on appointments, specimen collections, procedures for samples pre analysis etc
o Ensures that results are not given inappropriately to patients, explaining why when necessary.
o Ensures that external visitors complete visitor logs and issues badges as appropriate
o Issues results in accordance with departmental SOP's
o To collate, envelope and dispatch pathology reports.
o To co-operate with other staff within the Pathology department in order that resources are used to maximum benefit.
o Attends meetings as directed.
o Ensure trainees understand the skills required to be a Pathology Support Worker.
o Iterates the understanding the urgency of requests; prioritising work according to SOPs.
o Explains whether samples are suitable for testing and takes appropriate action.
o Explains system for phoning results and guidance is adhered to and remaining within the confines of the responsibilities
o Demonstrate the requirement for supplementary tests, find the appropriate sample and order the test(s), contacting the requestor about any issues this may cause.
o Assists with data collection for audits as directed
o Is aware of all types of documentation within the laboratory organisation.
o Uses resources efficiently and cost effectively.
o To sign for deliveries and inform stores staff of large deliveries.
o Reports low level of supplies appropriately to ensure continuing supply.
o Ensures that stocks are stored appropriately.
o Uses equipment safely, taking into account its complexity, limitations and value.
o Undertakes training as appraisee (and appraiser after additional training) and participates in annual and six monthly review
o May participate in overtime arrangements when assessed as competent to do so.
o Books leave in accordance with departmental policy
o Reports personal absence to senior member of staff, according to trust policy.
o Is aware of and understands trust policies for grievance, discipline and capability.
o Explains and ensures that all colleagues they are responsible for are aware of these criteria.
o Responsible for carrying out duties in line with the Trust's e-rostering processes, including managing rosters, supporting staff allocation, and contributing to effective budget reconciliation and workforce planning
Information management & technology o Works within standard operating procedures and policies to ensure high quality data, thus maintaining the integrity and accuracy of laboratory databases. Recognises data quality problems and brings to the attention of senior staff.
o Attends training on the use of display screen equipment and ensures that working practices comply.
o Reports any non-functional hardware to senior staff.
o Uses the laboratory information management system according to authorised protocols.
o Uses quality management system for read only access
o Complies with local and national policies for the safe, secure and confidential processing and storage of patient and other laboratory information
Person specification Qualifications
Band 3 Main area Pathology Support Services Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Contracted hours: Mon - Sun between 08:00-20:00. Core routine hours: Mon - Fri 09:00-17:30) Job ref 470-NOV25
Employer University Hospitals Sussex NHS Foundation Trust Employer type NHS Site Royal Sussex County Hospital Town Brighton and Hove, Salary £24,937 - £26,598 per annum Salary period Yearly Closing 09/12/:59
At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard working, talented and dedicated people work together towards a common goal - to deliver Excellent Care Everywhere for our patients, our people and our communities. Whatever your role here at UHSussex you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
We value compassion, inclusion and respect as our core values. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
As part of our commitment to access for all, please see the different ways you can access the application form:
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview The post involves the training and developing of any new recruit either in Pathology Reception or in Blood Science. The training will include demonstrating sample sorting and handling, data entry and communication of Pathology reports. You will need to ensure that new post holders are able to have a good telephone manner and customer skills, excellent communication skills, clear and legible handwriting, be able to perform data entry consistently and have a good understanding of medical terminology and biomedical investigation.
Main duties of the job Please see full job description below or on the job description attached to this vacancy. For further information contact the Pathology Support Services Management Team.
Working for our organisation At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Detailed job description and main responsibilities Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
Scientific & analytical o To receive, sort and process a substantial quantity of clinical samples, identifying and resolving problems such as leaking samples, labelling errors, missing information etc.
o To perform substantial amounts of accurate data input on computers for prolonged periods of time of patient information and investigations requested by hospital clinical staff and GPs
o To maintain attention to accuracy at all times during data input and labelling of samples.
o Follows standard operating procedures (SOP) at all times
o Understands analytical work that is going to be undertaken
o Ensure trainees understand the above skills
Communication o Maintains awareness of changes and developments in the section and other departments within Pathology.
o To act as the first point of contact for all of pathology, dealing with a wide range of enquiries maintaining confidentiality. This includes communication with outside sources with information of a sensitive nature either in person or over the telephone. To inform appropriate staff that people have arrived.
o Participates in the staff questionnaire. Feeds comments up through the management system.
o Communicates with patients and staff on appointments, specimen collections, procedures for samples pre analysis etc
o Ensures that results are not given inappropriately to patients, explaining why when necessary.
o Ensures that external visitors complete visitor logs and issues badges as appropriate
o Issues results in accordance with departmental SOP's
o To collate, envelope and dispatch pathology reports.
o To co-operate with other staff within the Pathology department in order that resources are used to maximum benefit.
o Attends meetings as directed.
o Ensure trainees understand the skills required to be a Pathology Support Worker.
o Iterates the understanding the urgency of requests; prioritising work according to SOPs.
o Explains whether samples are suitable for testing and takes appropriate action.
o Explains system for phoning results and guidance is adhered to and remaining within the confines of the responsibilities
o Demonstrate the requirement for supplementary tests, find the appropriate sample and order the test(s), contacting the requestor about any issues this may cause.
o Assists with data collection for audits as directed
o Is aware of all types of documentation within the laboratory organisation.
o Uses resources efficiently and cost effectively.
o To sign for deliveries and inform stores staff of large deliveries.
o Reports low level of supplies appropriately to ensure continuing supply.
o Ensures that stocks are stored appropriately.
o Uses equipment safely, taking into account its complexity, limitations and value.
o Undertakes training as appraisee (and appraiser after additional training) and participates in annual and six monthly review
o May participate in overtime arrangements when assessed as competent to do so.
o Books leave in accordance with departmental policy
o Reports personal absence to senior member of staff, according to trust policy.
o Is aware of and understands trust policies for grievance, discipline and capability.
o Explains and ensures that all colleagues they are responsible for are aware of these criteria.
o Responsible for carrying out duties in line with the Trust's e-rostering processes, including managing rosters, supporting staff allocation, and contributing to effective budget reconciliation and workforce planning
Information management & technology o Works within standard operating procedures and policies to ensure high quality data, thus maintaining the integrity and accuracy of laboratory databases. Recognises data quality problems and brings to the attention of senior staff.
o Attends training on the use of display screen equipment and ensures that working practices comply.
o Reports any non-functional hardware to senior staff.
o Uses the laboratory information management system according to authorised protocols.
o Uses quality management system for read only access
o Complies with local and national policies for the safe, secure and confidential processing and storage of patient and other laboratory information
Person specification Qualifications
- GCSE (or equivalent) in English and Mathematics at grade C / level 5 or above.
- Previous administration and clerical experience in a healthcare or customer service environment.
- Previous experience in training and development of staff & service
- Previous experience of a Pathology Support Worker or equivalent laboratory role
- Previous experience in the NHS
- Excellent communication skills, both written and spoken English.
- Proficient and accurate computer skills including data entry and word processing.
- Evidence of having undertaken own development to improve understanding of equalities issues . click apply for full job details
University Hospitals Sussex NHS Foundation Trust
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