Passenger Service Agent

Passenger Service Agent

Application Deadline: 26 July 2026

Department: Ground Crew

Employment Type: Part Time

Location: Scotland

Compensation: £12.72 / hour

Description

Edinburgh Airport (EH12 9DN)

£12.72 per hour

29 hours per week 6 days on, 3 days off shift pattern

Be the friendly face of travel

At Aviation Services, we're proud to be the Ground Handling Partner of easyJet at Edinburgh Airport, supporting flights to over 40 destinations from Scotland's capital.

As a Passenger Service Agent, you'll be one of the first people passengers meet on their journey. From check in to boarding, you'll help create a smooth, stress free airport experience while making sure everything runs safely and on time.

If you enjoy helping people, solving problems, and working in a fast paced environment where no two days are the same - this could be the role for you.

No airport experience? No problem. We provide full training and support from day one.

Whether you've worked in retail, hospitality, customer service, travel, events, or you're looking for a fresh start - we'd love to hear from you.

What you'll be doing

• Assisting passengers at check in and boarding gates
• Checking travel documents and boarding passes
• Helping with baggage queries and excess baggage charges
• Supporting passengers during delays, cancellations, or disruptions
• Answering customer questions and resolving issues
• Setting up check in and boarding areas
• Ensuring safety, security, and operational procedures are followed at all times

You'll play a key role in creating a positive travel experience for every passenger.

What we're looking for

• At least 18 years old
• Able to provide 5 years full address & employment history for security screening
• Friendly, approachable, and confident speaking with people
• Calm under pressure and great at problem solving
• Reliable and organised
• Comfortable working in a busy, fast paced environment
• Flexible to work early mornings, evenings, weekends, and bank holidays
• Comfortable using basic computer systems

No previous airport experience is required - just great customer service skills and a positive attitude.

What you can expect from us

We'll guide you through the required pre employment checks, including background screening, employment history checks, and drug and alcohol testing required for airport roles.

From there, you'll join us for a full induction and training programme before stepping into your role.

We'll support you every step of the way to make sure you feel confident, prepared, and ready to succeed.

And yes - we'll have your uniform covered too.

Your success matters to us, and we'll make sure you're fully equipped from day one.

What you'll get

• £12.72 per hour
• Full training provided
• Career development opportunities within an international business
• Enhanced annual leave that increases with service
• Employee wellbeing support
• Staff discounts in airport shops and restaurants
• Supportive team environment

Why join Aviation Services?

We're proud of the teams that keep Edinburgh Airport moving every day.

From helping passengers start their holidays to ensuring flights leave on time, every role here makes a difference.

At Aviation Services, we invest in our people, create opportunities to grow, and value individuals who bring positivity, professionalism, and team spirit to work every day.

Apply today and help passengers take off with confidence