Passenger Assistant

Manpower UK is seeking a Passenger Assistant to join the team at Preston Train Station on a temporary basis, offering up to £13.50 per hour. The position requires 37.5 hours per week, Monday to Friday from 10:00 am to 6:00 pm, with an immediate start available.

Key Responsibilities

• Meet and greet customers who have pre-booked assistance services.
• Escort and guide passengers around the station and to the correct platforms.
• Provide reassurance, support and information to customers throughout their journey.
• Assist members of the public with enquiries and directions.
• Act as a key point of contact for anyone requiring assistance within the station.
• Use radios to communicate with colleagues and operational teams.
• Update and upload information onto internal systems.
• Deliver outstanding customer service at all times.
• Manage multiple tasks in a busy and fast paced environment.
• Go the extra mile to provide a positive customer experience.

What We're Looking For

• Previous customer service experience.
• Excellent communication and interpersonal skills.
• A friendly, professional and approachable manner.
• The ability to remain calm under pressure and prioritise tasks.
• Confidence using computer systems and handheld radios.
• A genuine passion for helping people.
• Flexibility and reliability.
• Comfortable being on your feet for the majority of the working day.

Additional information: Full training will be provided. A DBS check will be carried out by Manpower. This is a temporary role offering an excellent opportunity for candidates from customer service, hospitality, retail, transport, airport or public facing environments.