Parts Manger Crawley, England, United Kingdom

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Salary

Basic £45,000 with a generous OTE

Role Overview

Gatwick Mercedes-Benz are recruiting for an ambitious and experienced Parts Manager to join our hard working and friendly team. As a Parts Manager at our Mercedes Benz site, you will be responsible for leading a busy Parts Department, providing excellent customer service and demonstrating a comprehensive technical understanding of the automotive trade.

Responsibilities

• Lead your team to success in a busy fast paced environment.
• Ensure that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day.
• Achieve sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers.
• Answer customers' questions regarding technical problems, warranties and repairs in a manner that is easily understood and does not use excessive technical jargon.
• Actively support company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information.
• Manage accurate data collection and provide forecasts on departmental performance.

Candidate Profile

• Dedication to flawless customer service and passion for the motor trade industry.
• Enthusiasm, drive and motivation to consistently achieve fantastic results.
• Previous experience in a similar position and within the motor trade industry is essential.
• Full UK driving licence.
• Excellent communication skills, both verbal and written, and ability to develop and maintain relationships with colleagues, the client base and manufacturers.
• Meticulous attention to detail, accurate record keeping, positive & friendly attitude.
• Integrity, discretion and objectivity with the ability to work well under pressure, handle conflicting demands and schedule work appropriately.

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business.
• Generous annual leave that increases with your length of service.
• Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave.
• Access to Techscheme for discounted technology purchases with flexible payments.
• Eyecare vouchers to help cover vision care needs.
• Smart Health - 24/7 access to GP services to support your mental and physical wellbeing.
• Dental insurance for everyday dental care and unexpected treatments.
• Optional critical illness cover for peace of mind during life's most challenging moments.

Financial Wellbeing

• MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user friendly app.
• Free will writing services to help plan for the future.
• Flexible life assurance options and partner life assurance for added protection.
• Discounted gym memberships to support an active lifestyle.
• Travel insurance to help you explore with confidence.
• Access to home and technology vouchers.
• bYond card and a wide range of exclusive retail and lifestyle discounts.

Equal Opportunities

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.