Parts Advisor, Southampton

Parts Advisor, Southampton

Vacancy: Saxon Wharf. Full-Time.

Position Overview

• To be the parts link to the service department
• To ensure that the customer/Internal departments requirements are fully understood and communicated in an effective manner to other members of staff to achieve a high standard of customer satisfaction.
• To solely be responsible for all parts orders from the service department
• To provide parts technical support to all front-line employees

Detailed Responsibilities

• Ensure all service department parts orders are acted on in a timely manner
• Ensure regular updates of delivery times to service department for all ordered parts
• To use Smart sheet to enable the service department to track all ordered parts
• To pre-pick parts for the next day to increase technicians' efficiency
• To cover for the parts manager in his absence
• To work with Aftersales Manager to reach parts targets
• To ensure any parts not used or required are sent back for credit in a timely manner
• To gain experience of retro parts products to help in the sales process
• To have input with stock levels with the Part Manager
• To have regular meeting with the Production Manager to look at advanced bookings
• To look at upsell opportunities with the sale of service retail parts
• Ensure compliance with Health & Safety regulations in accordance with company policy