Parts Advisor (Gatwick Honda)

Join the friendly and supportive team at Gatwick Honda as a Parts Advisor. This is an excellent opportunity for an organised and customer focused individual to play a key role within our aftersales department, ensuring customers and technicians receive the right parts at the right time.

As a Parts Advisor, you will be responsible for managing parts enquiries, maintaining stock accuracy, and delivering exceptional service to both retail and trade customers. Working within a busy dealership environment, you will become an important part of the team, helping to keep our workshop and customers moving.

Hours: Monday to Friday, 8.00am - 6.00pm with one Saturday in three paid as overtime.

Key responsibilities include:

• Receiving, checking, and storing parts deliveries
• Maintaining accurate stock records and carrying out stock checks
• Preparing and issuing parts to workshop technicians
• Serving retail and trade customers both face to face and over the telephone
• Identifying and sourcing the correct parts using manufacturer systems
• Processing customer orders and arranging deliveries where required
• Supporting merchandising and promotional displays within the parts department
• Working closely with service, sales, and workshop teams to ensure parts availability
• Maintaining a clean, organised, and efficient parts department
• Ensuring all parts transactions are processed accurately and in line with company procedures

What We're Looking For

We are looking for a motivated individual with excellent communication and organisational skills. Previous experience in a parts, automotive, retail, warehouse, or customer service environment would be beneficial, although full training will be provided for the right candidate.

• Previous experience in a parts advisor or customer facing role (preferred but not essential)
• Strong communication and interpersonal skills
• Good organisational and administrative abilities
• Ability to work accurately and efficiently in a busy environment
• Strong attention to detail
• A positive and proactive attitude
• Good IT skills and confidence using computer systems
• Ability to work effectively as part of a team
• Full UK driving licence preferred

About the Company

Founded in 1936 by the Frost family, Drift Bridge Group has grown from a single Epsom-based showroom into a multi franchise, family run dealer group.

Now in its third generation of family ownership, Drift Bridge Group remains a privately owned business, supplying new and used Audi, Honda, Volkswagen and Skoda vehicles, with Geely joining the group in 2026. Alongside vehicle sales, we provide full aftersales support and operate TPS branches in Chessington, Croydon, Brighton and Guildford.

Our family focused values shape the way we do business, ensuring our customers and our people are treated with equal respect. We aim to create an environment where everyone feels part of the team, with a welcoming atmosphere and consistent service across all our sites.

We offer stability, clear expectations, and opportunities to grow. Teamwork matters here, and every role makes a difference. Join Drift Bridge Group and be part of a business that continues to evolve while staying true to its family run values.

What We Offer

• Employee Recruitment Referral Payments - earn extra rewards by referring talented individuals to join our team.
• Occupational Health Services - we prioritise your health and well being, providing services to ensure a supportive and healthy work environment.
• Bonus Plans - unlock your potential with enticing bonus plans tailored for eligible positions, rewarding your hard work and dedication.
• Exclusive Vehicle Benefits - enjoy the opportunity to drive a new car with short term contracts, fixed monthly payments, and zero deposits. Also benefit from significant discounts on new and used vehicles.
• Discounted Servicing and Parts - maintain your vehicle affordably with employee only pricing on servicing, parts, and accessories.
• Increased Holidays with Service - celebrate your dedication with additional annual leave as your length of service grows.
• Birthday Off - enjoy a day off on your birthday - because your milestones matter to us.
• Company Pension Scheme - plan confidently for the future with our robust pension offering.
• Life Assurance - comprehensive cover for pension scheme members to support your loved ones.
• Cycle to Work Scheme - save on a new bike while embracing a healthier, greener commute.
• Company Discounts - access a variety of discounts on products and services as part of our team.
• Long Service Benefits - mark your commitment with special recognition and rewards over the years.
• 24/7 Employee Support - get round the clock help from trained specialists for mental health, legal matters, physical wellness, and financial advice.

At Gatwick Honda, we value diversity and are committed to providing equal opportunities for all employees. We encourage applications from all qualified individuals, regardless of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

If you share our commitment to excellent customer service and enjoy working in a fast paced environment, we'd love to hear from you.