Parts Advisor

Parts Advisor - Hartlepool

Salary: £26,436.80 - OTE £28,836.80

Working pattern: Monday to Friday

Drive Motor Retail is offering an exciting opportunity for an experienced Parts Advisor to join our team in Hartlepool. With a strong focus on customer satisfaction, streamlined operations, and employee wellbeing.

Why Join Drive Motor Retail?

We are one of the UK's most forward-thinking automotive dealer groups, committed to both customer service and the career development of our employees. This role is ideal for someone passionate about the motor trade who thrives in a fast-paced, customer-focused environment.

What We Offer:

• 24 Days Holiday + Bank Holidays
• Clear career progression paths and manufacturer-backed training
• Competitive bonus structures rewarding individual and team success
• Employee benefits including discounted shopping, gym memberships, and dining offers
• Healthcare support with a Medicare cash plan for you and your children-includes same-day GP access, and dental and wellbeing cover

Key Responsibilities:

• Provide efficient, knowledgeable service to retail, trade, and internal workshop customers
• Process parts enquiries and orders with accuracy and urgency
• Identify additional sales opportunities and promote special offers
• Use your technical knowledge to assist customers clearly and confidently
• Communicate any stock discrepancies to the Parts Manager promptly
• Maintain compliance with company processes and customer data protection policies

What We're Looking For:

• Previous experience working as a Parts Advisor in a dealership or Automotive environment
• Strong working knowledge of parts catalogues and stock control systems
• High level of accuracy in all administrative tasks and record-keeping
• Confident communicator, both face-to-face and over the phone
• Committed to delivering exceptional customer service and supporting team targets
• Experience with CDK (Kerridge) systems
• A solid technical understanding of motor vehicles and components