Parts Advisor

Parts Advisor

Thompson Commercials Ltd is the largest privately owned Renault Truck dealership in the UK, operating across eight depots throughout the East of England. Known for our strong customer focus and our commitment to keeping fleets moving, we proudly supply Renault and Isuzu new trucks, quality used vehicles and provide trusted parts and service support.

The Role

As a Parts Advisor, you will play a key role in supporting our customers and the wider depot team. Your main duties will include:

Handling incoming and outgoing customer enquiries via telephone and email
Contacting potential or existing customers to promote products, services, and offers
Completing reports accurately and on time
Monitoring and reporting on delayed or back-ordered parts
Ensuring all franchise reporting platforms are kept up to date in line with group policy

What We're Looking For

To be successful in this role, you should have:

Excellent customer service skills when dealing with internal and external customers
Strong product and parts knowledge, with the ability to offer clear advice and guidance
High attention to detail, with the ability to complete paperwork accurately and promptly
A positive, proactive approach and a strong team ethic
Experience in a similar parts role is desirable, but enthusiasm and the right attitude are just as important.

What You'll Receive

Joining Thompson Commercials means being part of a supportive and well-established team. Benefits include:

22 days annual leave + bank holidays
On-site parking
Company health cash plan (after qualifying period) - support for everyday health costs such as opticians and dental care
Pension scheme
Cycle to Work scheme
Employee Assistance Programme (EAP) - 24/7 support for health and wellbeing
Ongoing training and career development opportunities

Job Type: Full-time

Pay: £28,000.00-£30,000.00 per year

Experience:
Parts: 3 years (preferred)
HGV/Automotive: 3 years (preferred)

Work Location: In person