Parts Advisor

Parts Advisor
Location: Salford Priors, Worcestershire
Salary: £28,000- £30,000 per annum depending on your skills and experience

An exciting opportunity has arisen for an experienced Parts Advisor to join a well-established and highly respected manufacturer of agricultural, landscaping and vegetation management equipment. With a heritage spanning more than a century, this innovative organisation designs and produces industry-leading machinery trusted by customers across the UK and around the world. You'll be part of a business that values engineering excellence, continuous improvement, and investment in its people, offering the opportunity to contribute to products that make a real impact on agriculture, infrastructure, and environmental maintenance. If you're looking for a career with a forward-thinking employer where your skills can help shape the future of the industry, we'd love to hear from you.

Supplying customers across the UK and internationally, the business is renowned for designing and manufacturing high-quality machinery used within agriculture, local authorities, contractors, highways maintenance, airports and environmental services. The company prides itself on engineering excellence, product innovation and outstanding customer support.
As Parts Advisor, you will play a key role in supporting customers, dealers, service engineers and internal departments with parts enquiries and orders. You will be responsible for delivering exceptional customer service while ensuring parts are identified, quoted and supplied accurately and efficiently.

Parts Advisor Key Responsibilities

• Respond to customer, dealer and engineer parts enquiries by telephone and email.
• Identify and source correct components using electronic parts catalogues and technical information.
• Process parts orders and quotations accurately and efficiently.
• Liaise with service, warranty and logistics teams to ensure customer requirements are met.
• Manage back orders and communicate lead times effectively.
• Support stock control and inventory management activities.
• Build strong relationships with customers and dealer networks.
• Maintain accurate records within the company's ERP system.

The successful Parts Advisor will have the following:-

• Previous experience as a Parts Advisor, Parts Sales Advisor, Parts Interpreter or similar role.
• Experience within agricultural machinery, plant equipment, construction machinery, commercial vehicles, ground care or industrial equipment sectors would be advantageous.
• Strong customer service and communication skills.
• Ability to interpret technical parts information and diagrams.
• Good IT skills and experience working with parts management systems.
• Organised, proactive and able to manage multiple priorities.
• Team player with a positive and professional approach.

In return you

• Competitive salary package.
• Company pension scheme.
• Ongoing product and technical training.
• Stable and growing business with an excellent reputation.
• Opportunity to work with industry-leading equipment and technology.
• Long-term career progression opportunities.

If you have a passion for customer service and technical products and are looking to join a market-leading engineering business, we would welcome your application.