Partner Account Manager

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia, Portugaland the United States.

At GoCardless, we're all about supporting you! We're committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner - we're here to help!

And remember: we don't expect you to meet every single requirement. If you're excited by this role, we encourage you to apply!

The role About the Team: Our Scale Base Partner Team is responsible for managing relationships with over 200 partners, identifying opportunities across both sales and serve partners, and driving mutual growth. We're dynamic team focused on maximizing the value of our extensive and diverse partner network.

The Opportunity: We're looking for a highly motivated and commercially-driven Partner Development Manager to unlock significant new business opportunities within our existing scale base partner ecosystem. This role is critical to our growth strategy, focusing on proactive engagement, relationship building, and the effective execution of strategies to drive new revenue. You'll hit the ground running with pre-identified opportunities, working closely with Partner Account Managers to convert potential into tangible growth.

What excites you

• Commercial Opportunity Execution: Drive the identification, qualification, and conversion of new business opportunities from existing partner relationships, focusing on both the volume and size of deals.
• Targeted Partner Engagement: Work collaboratively with current Partner Account Managers to identify specific scale base partners with high potential. You'll then proactively engage these targets to understand their needs and sell the value of GoCardless.
• Value Positioning & Strategy: Develop and articulate compelling value propositions tailored to individual partners. You'll strategize how best to position GoCardless, considering their specific incentives and business models.
• Relationship Building: Develop strong, lasting relationships with key stakeholders across multiple partner businesses, acting as the primary commercial point of contact for new initiatives.
• Commercial Catalyst: Take the lead in arranging and executing partner-facing initiatives, such as "lunch and learn" sessions, webinars, and joint outreach campaigns, ensuring timely execution and clear commercial objectives.
• Strategic Partner Identification: Continuously assess partners for deeper strategic potential, flagging those that could evolve into more significant collaborations in the future.
• Collaboration: Work closely with co-marketing, wider analysis, and project management teams to ensure seamless execution of partner initiatives and effective communication of value.
• Flexibility in Focus: While your initial focus will be on driving new business from scale base partners, this role may involve pivoting to address other critical business needs or opportunities for a period, before returning to partner development.
• Reporting & Insights: Track and report on partner engagement activities, pipeline development, and new business wins, providing insights into partner performance and areas for optimization.

What excites us

• Proven Commercial Acumen & Execution: Demonstrated success in identifying, developing, and closing new business opportunities, preferably within a partner or B2B sales environment. You're ready to act on pre-identified insights.
• Exceptional Relationship Builder: Outstanding interpersonal and communication skills with a natural ability to build rapport and trust quickly with diverse stakeholders.
• Proactive & Self-Starter: Ability to work independently, prioritize effectively, and take initiative to drive results and organize complex engagements.
• Strategic Thinker with a Commercial Lens: Able to understand partner motivations, position GoCardless effectively, and identify pathways to commercial success, even with limited initial information.
• Organized & Results-Oriented: Excellent organizational skills with the ability to manage multiple projects simultaneously and ensure timely execution of initiatives.
• Adaptability & Flexibility: Comfortable navigating dynamic environments and shifting priorities as business needs evolve.
• Understanding of Payments/Fintech: (Optional, but could be a plus) Familiarity with the payments industry or SaaS business models.

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

Life at GoCardless We're an organisation defined by ourvalues ; We start with why before we begin any project, to ensure it's aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion We're building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here's where we stand:

• 45% identify as women
• 23% identify as Black, Asian, Mixed, or Other
• 10% identify as LGBTQIA+
• 9% identify as neurodiverse
• 2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latestD&I Report

Sustainability at GoCardless We're committed to reducing ourenvironmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition , we're working towards a climate-positive future. Check out our sustainability action plan here.

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UNITED KINGDOM - Demographic Questions We're committed to making GoCardless a place where everybody can thrive regardless of their background. Championing a diverse, inclusive workplace underpins our mission to build the world's bank payment network.

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