Part Time Revenue Protection Assistant - Barriers

Overview

Part Time Customer Service Professional (Barriers) - Huddersfield. We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry.

To our customers you'll be the face of TransPennine Express, so we're looking for individuals who have a genuine passion for customer service and have a warm and welcoming manner. You enjoy engaging with people and have an appreciation of working in a cross-cultural and diverse environment. You are skilled in all aspects of customer service including handling difficult conversations. Due to the ticket revenue aspects of this role you must also be comfortable processing cash and card payments.

Responsibilities

• Assist customers with luggage and other assistance required to help them on their way.
• Provide train service information (train times, platform information).
• Assist with ticket checking and ticket selling and process cash and card payments.
• Work shifts that may include early starts, nights and weekends, in a cross-cultural and diverse environment.
• Ensure safe and efficient customer service at the station and on the train.

Qualifications & Requirements

• Excellent customer service skills, in the good times and the bad.
• Friendly and approachable manner.
• Ability to speak clearly and confidently.
• Smart and well presented.
• Computer literate and able to use Microsoft packages.
• Ability to get to and from the above location without relying on rail service or public transport due to early shift start and finish times.
• Must be able to travel to the station within 50 minutes by car.

Benefits

• Excellent career prospects.
• A personal development plan.
• Structured training and development.
• Competitive salary paid on a 4 weekly basis.
• Generous annual leave entitlement.
• Free TransPennine Express rail travel for you and your dependents .
• Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year's service for you and your dependents .
• Free & confidential Employee Assistance Programme and Wellbeing Portal 24 hours a day, 7 days a week.
• Option to join the Railway Pension Scheme with significant employer contributions.
• Family friendly maternity and paternity benefits.
• High street and lifestyle discounts and cycle to work scheme .

Terms and conditions apply.