Part-time Medical Receptionist/Administrator

Duties and responsibilities:

• Opening up/locking up of Site premises (where applicable) and maintaining security in accordance with Site Protocols.


• Maintaining and monitoring the appointments system.


• Managing the e-consult triage system.


• Document scanning.


• Processing referrals and letters.


• Calling patients and booking appointments.


• Processing telephone requests for appointments, ensuring callers are directed to the appropriate healthcare professional.


• Updating patient records, recording information in accordance project guidelines.


• Taking messages and passing on information.


• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.


• Dealing with clinical waste.


• Participate in team meetings and contribute to process improvement initiatives.


• Monitor the effectiveness of the appointment system and report any problems or variations to the lead/Practice Manager.


• Work closely with other staff members to ensure smooth operations.


• Participate in various pilot initiatives as requested.


• Provide exceptional service to patients and external contacts, addressing their needs and concerns promptly.


• Maintain a calm and helpful demeanour, especially in high pressure situation.

Any other ad-hoc duties that may be allocated.

Management of Medical records:

• Registering patients on EMIS community.


• Schedule reschedule and cancel patient appointments ensuring efficient use of time and resources.


• Answer and direct incoming telephone calls from patients, GP practices, and outside agencies in a professional and courteous manner.


• Respond to enquiries, take messages, and ensure timely communication of information to the appropriate personnel.


• Maintain accurate and up-to-date patient records, including personal details, appointment history and medical information as required.


• Create and send Discharge Summaries and other investigation forms/referral electronically to GP Practices.


• Contribute in conducting audits.