Part Time Clerical Officer Radiology- UPMC Sports Surgery Clinic, Dublin

Part Time Clerical Officer - Radiology, UPMC Sports Surgery Clinic, Dublin

Job type: Part Time

Location: Dublin

Overview

Part Time Clerical Officer - responsible for ensuring seamless patient episode administration, performing reception and call centre duties, and supporting clinic operations.

Responsibilities

• Welcomes patients and their families professionally and delivers excellence in the administration of the patient episode.
• Ensures the seamless administration of the patient episode from referral to scheduling/handover to clinical colleagues.
• Ensures that the patient is properly identified and that all records match, and are verified as correct by the patient.
• Ensures all paperwork including insurance documentation is accurate, signed and in order prior to patient leaving.
• Radiology Reception ensures that all payments are deducted as necessary.
• Rotates between reception and call centre as required.
• Schedules patients as per requests, seeks clinical advice as necessary, and verifies patient's insurance details.
• Answers the telephone professionally and according to policy.
• Supports the retention of staff by contributing to the creation of a healthy work environment that supports teamwork.
• Treats colleagues, patients, families and visitors with dignity and respect at all times.
• Demonstrates behaviours consistent with the clinic values, policies and procedures and forges good working relationships with administrative and clinical colleagues.
• Ensures a quality service for patients and families by being flexible with assignments and in providing staff coverage.
• Maintains patient confidentiality at all times and is discrete in all dealings with patients and their families.
• Communicates effectively and efficiently with patients, families and colleagues. Addresses patient/family concerns and complaints immediately and seeks assistance as necessary.
• Contributes to team meetings and offers solutions to problems as they arise.
• Embraces change and participates in the implementation of new processes and procedures that will enhance departmental efficiency and effectiveness.
• Abides by the clinic mission and values at all times and always acts as an ambassador for the clinic.
• Follows all clinic policies and procedures.

Education and Experience

• Educated to Leaving Certificate Level or equivalent.

Person Specification

• Accurate data entry and keyboard skills.
• Self-directed and an ability to work independently.
• Diplomatic and tactful with the ability to build and maintain relationships.
• A team player with an open and flexible attitude.
• Excellent communication skills - written and verbal.
• Proficient in the use of Microsoft Office suite.
• Open to change and able to adapt to an ever changing work environment.
• Be of good character.
• Fluency in written and spoken English.

Equal Opportunity Statement

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits

• Fully paid maternity and paternity leave for new parents.
• Competitive pension plan.
• Performance and Recognition - Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
• Development and Career Opportunities - Opportunities for each employee to reach their career goals through continued learning and/or advancement.