Part Time - Front of House - Operations Coordinator

Part Time - Front of House - Operations Coordinator

St. Albans, United Kingdom

The role

To deliver a professional service, focusing on quality, service and relationships, and be the first point of contact for all visitors to the SJP buildings. Responsible for the handling of inbound calls to SJP's national switchboard, alongside the provision of specific administrative and operational support within the Partnership Directorate.

Responsibilities

• Greet all Visitors, Clients and Partners, providing a professional and welcoming service, looking after visitors until their host arrives and prior to departure
• Provide a professional switchboard service, re directing calls as appropriate, collecting accurate messages and management of the voicemail functionality
• Facilitate corporate meeting room bookings for employees and Partners
• Ensure any facilities issues are raised in a timely manner and monitored accordingly
• Coordinate and handle the bookings of visitor parking and electric vehicle charging arrangements alongside granting access into car parks via intercom system
• Support the wider operations and Wealth Management teams with projects and administrative tasks
• Where applicable provide on the ground support for events held in our SJP buildings
• Build and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day to day queries
• Develop an awareness of the Partnership Directorate business plan to ensure activity is aligned to delivery against our strategic priorities
• Develop and review processes and ways of working to improve efficiency and adapt to business needs
• Strong IT capability in Microsoft Office: Word, Excel & PowerPoint
• Excellent written and verbal communication skills, appropriate to all levels
• Willingness to make own decisions on prioritising workload and taking responsibility for own tasks
• Experience in a front of house position

Qualifications

We are looking for an excellent communicator, a fast learner, with a passion for providing a first class service. You will be highly organised, have excellent attention to detail, and adopt a methodical and logical approach to work.

Working Pattern

• Due to the front of house nature of this role, we will require the successful person to be on site 3 days per week with a working pattern of either 8:30 am to 4:30 pm or 9 am to 5 pm on Wednesday, Thursday and Friday.

Benefits

• Competitive parental leave (26 weeks full pay)
• Private medical insurance (optional taxable benefit)
• 10 % non contributory pension (increasing with length of service)
• Competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days)

Reasonable Adjustments

We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustments at any stage, please let us know by emailing us at .

Research tells us that applicants, especially those from under represented groups, can be put off from applying if they do not meet all the criteria or have been on an extended career break. If you think you would be a good match for this role and can demonstrate some transferable experience, please apply, regardless of whether you tick every box.