Part Exchange Manager

Job Summary

This role encompasses market research, land appraisal, promotional material development, telesales, face to face negotiation and customer service. As part of the Sales team you will arrange visits, conduct tours, prepare material, advise on features, secure agreements and see sales through to completion and after sales service. You will be expected to thrive in a targets driven, customer focused environment.

Reporting to the Sales Director, you will manage all part exchange properties, from purchase to sale, ensuring customer satisfaction and profitability.

Responsibilities

• Proactively manage the PX holding to achieve company targets.
• Follow Group policy and procedures when purchasing and selling PX properties, providing required evidence and details for approval and maintaining accurate forecasting.
• Obtain necessary documentation (DofV, indemnity policies, ManCo packs, gas/safety certificates) and manage third parties to meet legal completion dates.
• Communicate effectively with the Sales Director, progression and management teams to update on PX property buy in progress.
• Maintain customer expectations during visits and communication regarding potential offers; arrange relevant surveys, reports and inspections in line with policy.
• Ensure vacated properties are inspected, presented in an excellent saleable condition and any remedial works or enhancements are arranged.
• Adhere to PX pricing policy, instructing price reductions where necessary to drive performance.
• Manage agents to generate interest in assisted selling scheme properties and secure correct AML documentation to comply with audit.

Qualifications and Personal Attributes

• Well organised with strong time management skills.
• Excellent knowledge of local market and the legal buying process.
• Strong negotiation, influencing and 'deal making' skills.
• Self disciplined, decisive, problem solving and forward thinking.
• Excellent interpersonal and communication skills, able to deal with diverse backgrounds.
• Customer centric approach and ability to build relationships with ease.

Company Overview

We've been nationally recognised as a 5 star housebuilder since 2010 for supplying high quality homes for all generations. We blend bright minds, technology and a genuine commitment to customers. Barratt offers a hybrid working model that balances office, construction sites and sales offices with remote work, fostering flexibility and productivity.

We champion diversity and inclusion - everyone, regardless of gender, race, age, sexuality, disability or background, can thrive and progress within our organisation.

Benefits

• Competitive salary with bonus scheme.
• Private medical cover - Single Cover with virtual GP access, physiotherapy, talking therapies and option to add family members.
• First class pension scheme - up to 10% employer contributions.
• Annual medical health assessment.
• 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days).
• Employee loans, savings accounts and house purchase discounts.
• Cycle to Work scheme and reduced hotel rates.
• Shared buying scheme and enhanced family friendly policies including Parents and Carers leave.

About North West

Our dual branded Barratt Redrow divisions combine the best of Barratt Homes and Redrow brands, offering award winning quality and innovative design for both first time buyers and customers advancing their homeownership journey. We have earned a 5 Star rating from the Home Builders Federation since 2009.

Putting Diversity and Inclusion Front and Centre

We recognise that a diverse team benefits our customers, our employers and the wider business, and we are committed to fostering an inclusive culture.

Thinking Ahead to Leave a Better World Behind

We are building sustainable communities, one house at a time, with a strong focus on the environment and long term value for our customers.