Parks & Leisure Customer and Administration Officer

Parks & Leisure Customer and Administration Officer

We are seeking a highly organised and customer focused Customer and Administration Officer to support the delivery of a busy parks and leisure service.

This role is central to the smooth running of leisure operations, providing administrative support across membership services, facility bookings, and customer enquiries. You will act as a key point of contact for customers while ensuring systems, records, and processes are accurately maintained.

This is a fast paced and varied role, ideal for someone confident managing multiple systems, high volumes of customer interaction, and detailed administrative processes.

This role will work on a rota basis and will include Saturday and Sunday shifts every month.

Responsibilities

• Manage leisure membership administration including new sign ups, amendments, cancellations, payments, and direct debit queries.
• Act as the first point of contact for customer enquiries via phone, email, and live chat.
• Support member retention activity including follow up calls, cancellation feedback, and recovery of memberships.
• Process and manage facility bookings across sports facilities, events, swimming lessons, allotments, and caravan sites.
• Use a range of booking and leisure management systems to ensure accurate records and smooth service delivery.
• Liaise with customers, clubs, and external organisations to coordinate bookings and service requirements.
• Provide administrative support to the wider team including minute taking, meeting coordination, accident reporting, and record management.
• Issue customer communications including emails, letters, updates, and service notifications.
• Support finance processes including refunds, invoicing, and liaison with finance teams.
• Assist with event coordination and operational planning ensuring effective communication across teams.
• Maintain accurate records and support FOI requests and reporting requirements.
• Contribute to service improvement initiatives and support performance and quality standards.
• Undertake additional duties as required to support the service.

Essential Criteria

A minimum of 5 GCSEs (Grades A-C) including English and Maths, or equivalent.

Consideration may be given to candidates who do not hold the above qualifications but can demonstrate a minimum of 2 year's relevant experience, including:

• Minimum of 1 year's experience in a customer focused environment dealing with internal and external customers.
• Minimum of 1 year's administrative experience including accurate record keeping and filing.
• Competent in Microsoft Office applications including Word, Outlook and Excel.
• Ability to communicate effectively and present a positive, professional image.
• Ability to plan, prioritise and manage workload effectively.
• Ability to identify customer needs and ensure these are met.
• Demonstrates motivation, resilience and personal responsibility for delivering results.
• Commitment to improving services and processes.
• Access to suitable transport to carry out the duties of the role in full.
• Flexibility to work outside normal working hours on occasion, with additional hours paid in line with policy.

Desirable Criteria

• 12 month's experience operating a fully computerised till and booking system or Electronic Point of Sale (EPOS).

Package & Benefits

• Training and development opportunities
• Supportive and collaborative working environment
• Pension scheme with employer contributions

If you are a highly organised administrator with strong customer service skills and the ability to manage multiple systems and priorities. Please contact Louise Ward or apply via the link below.

If you require reasonable adjustments or assistance at any stage of the recruitment process due to a disability, please contact us directly. Honeycomb is proud to be an equal opportunity employer.