PALS Officer: Patient Experience & Resolution

Mersey West Lancashire NHS Trust is seeking a PALS Officer to support patients, relatives and carers, resolving issues with sensitivity across NHS services. The role is primarily based at Whiston Hospital, with travel to other sites as needed.

Salient duties include guiding users, recording contacts on Inphase, and working with the Quality and Risk team. Flexible working and professional development are encouraged within a supportive NHS environment.