P&C Manager

Role Summary

The HR Manager will lead the human resources operations across Heroic Group and FOWLCO, ensuring compliance with Bahamian labor laws, effective workforce administration, and structured HR processes to support business growth. This role emphasizes administration, compliance, and operational HR execution, including recruitment, employee relations, HR policies, compensation, training coordination, and performance management. The HR Manager will partner with leadership to build a strong, compliant, and efficient HR framework that ensures the right people, processes, and systems are in place to support organizational strategy.

Key Responsibilities

HR Operations & Administration

• Oversee all HR administrative processes, including contracts, employee files, leave management, and HRIS (BambooHR).
• Ensure timely and accurate payroll coordination with Finance.
• Maintain and update HR records, ensuring compliance with labor and company standards.
• Manage onboarding and offboarding processes, ensuring documentation and checklists are complete.
• Administer employee benefits programs and coordinate with external providers.

Compliance & Policy

• Ensure compliance with Bahamian labor laws, NIB, Immigration, and other regulatory requirements.
• Draft, review, and implement HR policies, procedures, and compliance frameworks.
• Lead HR audits to ensure employee documentation, contracts, and compliance obligations are up to date.
• Maintain confidentiality and integrity of all employee data in line with compliance requirements.

Recruitment & Workforce Planning

• Oversee end-to-end recruitment processes for both Heroic & FOWLCO.
• Partner with recruiters and agencies for specialized hiring.
• Maintain the Recruitment Tracker (BambooHR) to ensure timely updates and reporting to leadership.
• Support workforce planning to align headcount with operational and revenue needs.

Employee Relations & Development

• Manage employee relations issues in line with policy and law.
• Provide guidance to managers on disciplinary and grievance processes.
• Coordinate employee engagement initiatives and internal communications.
• Develop training calendars, working with leadership to identify skill gaps and roll out workforce development plans.
• Coordinate performance management cycles, ensuring reviews are documented and aligned to business needs.

Reporting & HR Metrics

• Prepare monthly HR reports on headcount, recruitment status, turnover, leave, and training.
• Provide updates to C-Suite on HR compliance, recruitment, and employee relations.
• Track and report on KPIs across all HR processes.

Key Performance Indicators (KPIs)

• 100% compliance with Bahamian labor laws, contracts, NIB, and Immigration.
• Zero legal or compliance breaches.
• Payroll accuracy: 99% each month.
• HRIS (BambooHR) data accuracy: 95%.
• Completion of onboarding within 5 business days of new hire start.
• Average time-to-fill: 30 days.
• Recruitment Tracker updated weekly with 100% accuracy.
• Performance reviews completed on time: 95%.
• Training completion rate vs. plan: 85%.
• Employee engagement survey score: 80%.
• HR monthly report submitted by the 5th working day each month.
• Weekly recruitment and workforce status updates delivered to COO/CEO.

Skills & Competencies

• Strong knowledge of Bahamian labor laws, HR compliance, and NIB requirements.
• Excellent organizational and administrative skills.
• Strong interpersonal and employee relations skills.
• Ability to handle confidential matters with discretion.
• Proficiency in HRIS systems (BambooHR preferred).
• Strong report writing and presentation skills.

Qualifications & Experience

• Bachelor's degree in Human Resources, Business Administration, or related field.
• Professional HR certification (PHR, SHRM, CIPD) preferred.
• Minimum 5-7 years of HR generalist/management experience, with proven strength in compliance and administration.
• Experience in a multi-entity/group environment preferred.
• Demonstrated ability to manage HR audits, compliance reporting, and organizational restructuring.