Outreach Support Officer TAFF200

Location: On site / Cardiff, UK
job type: Permanent / Part-time
Sector and subsector: Housing Housing Association
AnnualFixed salary:£ 13718.00

We are looking for a caring, compassionate and motivated person to join our team and walk alongside young people as they take positive steps towards independence. This post is for an Outreach Support Officer, working with residents who have moved into our shared house or into their own tenancies. The purpose of the role is to support young people aged 16 to 21 as they move into independent accommodation, and to continue supporting them after move on so they can sustain their tenancy and build a positive future. You will provide person centred support in their own homes, using creative and engaging approaches to help young people recognise their strengths, achieve their goals and aspirations, and develop the confidence and skills they need to thrive.

By building positive relationships and taking a "work with" approach, you'll help residents achieve their goals and take those next steps towards independence. The role can be challenging. At Taff, we work in a psychologically informed way and aim to build resilience in trauma affected people, which can bring up challenging emotions for those we support and for our staff. Every member of our support team has a unique personality, which helps to create a supportive, inclusive and welcoming team like no other. You will also receive regular training and learning opportunities as we support you to progress in your career.

So, if you can be authentic in your work, enjoy engaging with a diverse range of people, and can own your decision making, we'd love you to take a look at this job pack and apply.

What you'll do

To provide tailored outreach support to residents moving on from Ty Seren hostel into their own accommodation, for up to 12 months. To provide tailored support to residents of Ty Haul hostel preparing for move on, and to support them thereafter for up to 12 months. To ensure the safety and wellbeing of residents within a psychologically informed environment. To plan and implement a programme of tenant participation, promoting independence and wellbeing.

What you'll bring to the role

• Understanding of working with young people with support needs
• Good working knowledge of benefits and homelessness services
• Ability to run workshops / sessions and to support residents to achieve their goals and aspirations
• A good understanding of safeguarding and risk management
• A good understanding of budgeting and debt management
• Ability to drive and access to own transport
• Good administrative and IT skills

Other useful information

We welcome any questions in advance of an application, or if there is something that matters to you and we haven't covered in the job pack, then please get in touch with Jay O'Connor at

We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds. To find out more about Taff and view all our current vacancies, please click here -

Please complete the Equal Opportunities form as part of your application - Equal Opportunity form. This information is essential for us to monitor and promote equality and diversity throughout our recruitment process. Your responses will remain confidential and used only for reporting purpose.

The administrator of your data is Taff Housing Association with its registered office in Cardiff, UK, cf5 1jd, at Alexandra House. The data is collected for the purposes of recruitment for the position given in the advertisement, it can also be processed in future recruitment processes with your additional consent. Providing personal information is voluntary. You have the right to access the data, correct or delete it. Detailed information on the processing of personal data by Taff Housing Association can be found in the principles of data processing in Cezanne Recruitment and our Privacy Policy. I agree to the processing of my personal data by Taff Housing Association for the purposes of this recruitment process for the position specified in the advertisement. By applying to this job you accept the Privacy Policy and Taff Housing Association