Outpatients Receptionist

Outpatients Receptionist

The closing date is 06 April 2026

To contribute to the provision of health care to patients; providing a comprehensive and confidential Reception/clerical support in relation to attendances at the Outpatients Department.

At all times the appropriate systems, procedures, policies and processes must be followed for all patients to experience a smooth journey at all times.

Main duties of the job

We are seeking a highly motivated individual to work within The Outpatients Department, Royal Glamorgan Hospital.

We aim to provide a high standard of care within our unit and are looking for someone who is enthusiastic, motivated, has a friendly manner and an excellent work ethic.

Good organisational and communication skills are essential as well as a flexible approach to work across sites. The successful candidate will have ideally have previous office and front of house experience, ideally in a similar role within the NHS, or other health related environment. A good general education, 3 GCSEs or equivalent, are required. Knowledge of Health Board IT systems to include Myrddin and Enlighten would be desirable although full training will be given.

The successful candidate will be able to work in a busy environment and have a sensitive, caring and non judgemental attitude towards others. They must also be flexible in their role. Weekend working is essential.

Welsh Skills Desirable

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy-Our Health, Our Future-focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification Knowledge

• Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical/office procedures, data input procedures acquired through on the job training
• Knowledge of WPAS and Enlighten systems

Skills

• Computer Skills
• CTM computer systems
• Welsh Language Skills (Level 3 and above / B2) are Desirable for this Role

Experience

• Experience of working with members of the public
• Previous experience of working within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

Outpatients Department, Royal Glamorgan Hospital