Outpatient Administrator

Outpatient Administrator

The closing date is 16 March 2026

An exciting opportunity has arisen in Specialist Clinical Services to join an established and fun team at the Nottingham Auditory Implant programme (NAIP). This full-time "Outpatient Administrator" role is an essential member of the multi disciplinary team ensuring our patients are dealt with as smoothly and efficiently as possible and in accordance with Government Access Targets and the Trust's Access Policy.

The position is based at Ropewalk House Campus, working Monday to Friday with the core office hours covering 8.00am - 4.30pm.

Main duties of the job

The post holder will work closely with the clinical team to deliver quality care to assessment and post op patients. You will be adept in understanding and relaying information, dealing with patient & clinician queries and ensuring patient data quality and accuracy.

Duties include, but are not limited to, booking patient appointments, chasing patient information/reports, typing support, minute taking, dealing with enquiries (via telephone and in person), processing referrals and outcomes. As such you will be required to have a high level of knowledge and use of the hospital computer and IT systems.

As a caring and positive person you will need to be able to work as part of a team, have the ability to prioritise workload and be committed to ensuring the smooth running of an often busy administration office. Priorities are ever changing and a problem solving approach is desired.

The role will be varied and challenging, providing a wealth of experience for future career aspirations.

About us

This is a small team and roles are varied. You will be expected to take on a wide variety of administrative functions and provide cover for the tasks of your colleagues. You will therefore need to be adaptable and flexible in your approach to work and committed to providing a first class patient experience.

Job responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Person Specification Training and Qualifications

• Educated to O level GCSE or equivalent standard including English at Grade C
• NVQ level 3 or equivalent

Experience

• Previous experience in an office environment
• Typing or word processing experience
• Experience of MS Office
• Knowledge of outpatient work
• Knowledge of hospital IT systems e.g. Medway PAS, Notis, Auditbase
• Customer Service experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Nottingham University Hospitals NHS Trusts