Outbound Renewals Advisor

Outbound Renewals Advisor - Existing Energy Customers

Location: Central London

Salary: £26,000 Basic + OTE £45,000 Year 1

Top Earners: Earning close to £100,000 per year

Hours: 8:30am - 5:30pm, Monday to Friday

Start Date: 28th September (subject to DBS clearance)

The Opportunity

Are you a motivated, target-driven sales professional looking for a role with excellent earning potential and genuine career progression?

We're looking for ambitious Outbound Renewals Advisor to join a growing business in brand-new Central London offices. This is an outbound sales position focused on renewing gas and electricity contracts for existing customers.

Working on a dialler system, you'll be speaking with qualified customers and managing the full renewal process from initial contact through to close. You'll be joining a vibrant, fun and supportive team where full training is provided.

This role would suit candidates with B2B or B2C sales experience from any industry. Previous energy experience is preferred but not essential.

A DBS check will be required before starting employment.

The Role

As an Outbound Renewals Advisor, you will be responsible for managing and renewing a portfolio of existing customers, helping businesses secure the best possible gas and electricity contracts.

Key responsibilities include:

• Making 100 to 200 outbound calls per day using a dialler system.
• Managing gas and electricity renewals for existing customers.
• Building and maintaining strong customer relationships.
• Understanding customer requirements and presenting suitable energy solutions.
• Searching for and presenting the most competitive energy deals.
• Acting as a dedicated account manager throughout the renewal process.
• Scheduling and conducting follow-up calls.
• Delivering exceptional customer service.
• Negotiating and closing sales.
• Achieving daily, weekly and monthly KPIs and targets.
• Cross selling additional services where appropriate.
• Working collaboratively within a high-performing and supportive team environment.

About You

We're looking for someone who is:

• Experienced in sales, either B2B or B2C.
• Comfortable making 100 to 200 outbound calls per day.
• Highly motivated and target-driven.
• Resilient and confident working in a fast-paced sales environment.
• Strong at building rapport and relationships.
• Skilled in objection handling, negotiation and closing sales.
• An excellent communicator with strong listening skills.
• Positive, enthusiastic and eager to learn.
• Professional and customer-focused.
• A strong team player who enjoys contributing to a fun and energetic culture.

Experience within the energy sector is advantageous but not essential, as full training will be provided.

What's on Offer?

• £26,000 basic salary.
• Realistic first year OTE of £45,000.
• Top performers earning close to £100,000 per year.
• Full training and ongoing coaching.
• New, modern offices in Central London.
• Vibrant, fun and supportive team culture.
• Clear progression opportunities.
• Monday to Friday working hours only.
• Existing customer renewals rather than pure cold calling.

Benefits

• 25 days holiday, increasing with length of service
• Private healthcare cover
• Employee Assistance Programme and virtual GP access
• Enhanced family leave policies
• Pension scheme and life assurance
• Cycle to Work scheme
• Season ticket loan options
• Regular team incentives and performance rewards
• Company social events and celebrations
• Ongoing training, development and career progression opportunities