Out of Area Service Coordinator

We are looking for a full-time Out of Area Service Coordinator responsible for out of area customers at our Head Office in Farnham. As a Service Coordinator, the role will involve coordination of all out of area breakdowns that are not within the Greenshields JCB operating area, while ensuring excellent customer communication and service levels. The Coordinator will build strong relationships with the dealer network to treat out of area jobs with the same care as in area jobs. The role requires a high volume of administrative duties, including creating accurate reports for all National Accounts, issuing estimates, invoicing for both out of area work, and supporting the Service team during periods of annual leave with retail/internal invoicing.

• Coordinate all out of area breakdowns and follow up communication with customers
• Maintain excellent levels of Customer Satisfaction
• Reconcile or query sublets to ensure queries and payments are resolved promptly
• Invoice all completed jobs, ensuring POs and content is correct
• Ensure all FSI's are booked and completed
• Ensure all reports are accurate, managed and distributed as required

Key skills we are looking for:

• Full Driving Licence
• Effective team player
• Excellent time management skills; able to prioritise time and work well under pressure
• The ability to provide high levels of customer care
• Willingness to help both internal and external customers
• Proactive, flexible and positive can do attitude

In return, you will receive:

• Salary based on experience, get in contact for further information
• Medical and Dental Cash Plan scheme
• Life Assurance
• Contributory Pension scheme
• Uniform

This is a fantastic opportunity to work alongside a world class engineering company!

Need help ? No problem - call 9 100 for assistance

or call us on (0) 9 100

Registered Office:
Greenshields JCB Ltd
Gravel Hill Road
Farnham
Surrey
GU10 4LG
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