Order-To-Cash Process Lead

About Knight Frank

Founded in 1896, Knight Frank was registered as Knight Frank LLP, a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 markets, 600+ offices, 20,000+ people, and a global network.

About the Role

Knight Frank is seeking an Order to Cash (O2C) Process Lead to join their Head Office in 55 Baker Street. The Order to Cash (O2C) Process Lead will drive operational process excellence across our end to end revenue cycle for the UK business within a large, complex commercial real estate environment. They will manage and develop a small team, execute day to day process transactions, and be accountable for optimising billing, collections, cash application, and credit management processes across a diverse portfolio of customers.

This role works closely across Finance and broader business teams (Residential, Commercial, International and Business Services) to build strong working relationships that enhance cash flow, strengthen controls, and deliver best in class service to both internal and external stakeholders. The role acts as a single point of accountability for O2C, driving end to end revenue cycle governance, efficiency, and reporting performance.

Key Responsibilities

• Own and continuously improve the end to end O2C process (lease billing, service charge recovery, debtor management, cash application, dispute resolution)
• Identify and implement process improvements, automation opportunities, and standardisation across regions and asset classes
• Establish KPIs and dashboards to monitor performance and own process efficiency opportunities
• Lead system enhancements and transformation initiatives to aspire to best in class processing

Cash & Working Capital Management

• Drive improvements in cash collection, debtor days (DSO), and cash forecasting accuracy
• Oversee credit control strategies and ensure effective escalation of aged debt
• Partner with business leads to improve client payment performance
• Proactively manage, control and reduce unallocated debt
• Manage timely processing of sales invoices and credit notes through to cash allocation when required

Leadership of the Accounting Function

• Lead, develop and motivate a high performing team
• Provide clear direction, coaching, and performance management to direct reports
• Build a culture of accountability, continuous improvement, and technical excellence
• Act as a key advisor to senior finance leadership on O2C matters

Stakeholder Management

• Act as the primary O2C partner to senior stakeholders across Finance and the broader business
• Collaborate with business teams to ensure billing accuracy and dispute resolution
• Influence key decision makers on process improvements and policy adherence

Controls & Governance

• Ensure strong financial controls, compliance, and audit readiness across O2C processes
• Maintain adherence to accounting standards, contractual obligations, and update key internal policies such as credit control and revenue recognition
• Support internal and external audits as required, remediating queries as required

Skills & Experience Core Requirements

• Significant experience in Order to Cash / Accounts Receivable leadership roles
• Background in commercial real estate, property management, or complex multi entity environments is desirable
• Strong understanding of billing cycles, service charges, cash application, debt recovery, account reconciliations, and customer onboarding/CDD processes
• Proven track record of driving process improvement and transformation, reducing aged debt, and establishing firm credit policies without damaging external relationships
• Background in shared services or global business services environment is desirable

Leadership & Behavioural Skills

• Strategic thinker: able to connect operational processes to wider business outcomes and cash performance
• Influential leader: strong ability to engage, challenge, and align senior stakeholders
• People leadership: experience managing, coaching, and developing high performing teams
• Change agent: comfortable leading transformation in complex, matrixed organisations
• Commercial mindset: understands the link between O2C performance and business profitability
• Analytical & data driven: uses insights to identify risks, opportunities, and drive decisions
• Resilient & adaptable: thrives in a fast paced environment with competing priorities

Qualifications

• Essential: 5 years Order to Cash management experience
• Essential: recognised credit management (CICM) or recognised accounting qualification

Systems and IT Competence

• SAP (general and sales ledger) essential
• Good intermediary level of Excel knowledge for handling and analysing large data
• Banking portals including Bankline, HSBC.net, Barclays.net desirable

Dimensions

• Managing a team of 5
• UK landscape / Turnover £450M
• Number of active customer accounts: c. 3,700

Competitive salary

Your competitive salary reflects industry standards and your expertise in the O2C domain.